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The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).



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Read 3 Customer Service Reviews 😭😔💔

4.8 out of 5

Another “Fun at first” review ....

2023-02-17

by Yogichris14

When I first started playing it, my thought was finally a merge-game I really like. There were a bunch of goals to complete. A nice flow of energy to play with - the items were cute. I really liked the “board” concept. Well, I made it to level 13 and suddenly the pace just stopped. I have only 2 goals to complete. One is an artifact fish that people on the FB page tell me they had to reach a much higher level to ever achieve it. The other goal is a picture portrait and the backpack to make cameras and then the cameras themselves take forever to recharge. So I am at a standstill - I typically stop playing these energy-based games for this reason because I always run out of energy in a matter of minutes. Now I have energy, but no reason to use it until my backpack charges. Tapping my foot wondering when the game will get fun again. Next day playing the game - waiting for the boat to recharge is taking forever - recharge times will definitely kill this game for me. Ending on a positive note - I really enjoyed the special safari event with the tigers - that’s about how long it should take for items to recharge, IMHO. After several weeks of opening this game to play it, things have only gotten worst with the recharge times. It’s taking days to weeks to complete a single task. Never got to play the special safari event again, the one thing about the game I liked, so made this game a one star, at best.

I’m done

2023-02-24

by Melavista

Update: I was trying to give the benefit of the doubt, but I can’t waste my time anymore. I can’t get the items I need to level up and the rest of the time it takes me forever to get the items to get tool chests. This isn’t fun anymore it’s become like a job. Thanks for the pointless updates that don’t help. The other day I finally complete a task that gave me 6 large toolboxes….I still wasn’t able to update any of the 5 outstanding buildings I have. I’m done. I loved this game. However I don’t think I can continue. I play the challenges to get toolboxes and meet the daily goal every day. Yet I still don’t get the parts I need to level up. The algorithm is not fair based on the needs you have. I have a million brick walls and yet zero wallpapers. This needs a better update and with all the tasks I complete I should have another option of leveling up. It’s frustrating to work towards so,etching for so long just to be disappointed. What is the point of an update with new buildings if I can’t even get to the buildings I have!! Also completely blocked from leveling up. I was a beta user and in half the time was a higher level than I am now after the reset. The tool boxes are way too random and don’t give what I need. I’ve been waiting on a plug for at least a month. I’m over this.

The newest update is terrible !

2023-03-03

by Azn Lady Luck

I’ve been playing this game for more than a couple of months and really got hooked to it. I like it so much I actually bought energy & gems for this game.
I was on Level 51!! I wasn’t even done with all of the unlocking of the buildings. When I updated the newest version June 2021. They put me back to level 1!! Yes you guys gave me a lot of Gems back , but it didn’t last too long & I needed them for energy #newupdate!
Why this update?? so this app update has new and exciting different things?? It’s actually harder to level up now. Yes you have new things, but in order to build houses you also Now need more “🙂” smiley faces & supplies in the game verse before where only needed game coins. On top Of that you waste more energy with this new upgrade. So after this I’m on level 17 and I’m struggling, it’s not that fun anymore. Sorry to say I lost interest in this game and now will delete. I’m very disappointed & sad this game is no longer my favorite. The makers got too carried away in this update making it harder for us “Gamers” . When I mean harder you have to spend more $$ on gems and energy to level up!! It’s not worth it!!
I love Merge games this is app was in my Top 5!! Not anymore!!


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