Chatous app not working? crashes or has problems?

Chatous Status

Last Updated on 2021-02-04 by JYUAN TRADING CO., LIMITED

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Are you having issues? Select the issue you are having below and provide feedback to Chatous.

Fix my App Errors

👨🏻‍👩🏻‍👦🏻‍👦🏻
29 User reports:
App has problems

User reports 29

⚠️ Most reported problems ⚠️

Not working

69.0%

13.8%

Connection

10.3%

Crashes

6.9%

problems reported in the last 24 hours

24 hour clock ⏰

Summary of Chatous Problems 😠👌🔥

- Users have to pay to video call

- New users have to pay for coins

- App is different from the old monkey app

Have a Problem with Chatous: 18+ Live Video Chat? Report Issue

Common Chatous Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Chatous app on iOS and Android devices. Solve all Chatous app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Chatous iPhone Issues and Solutions

Chatous iOS app crashes, not working, errors
Chatous iOS app network issues
Chatous on iOS has black/white screen

Chatous Android App Issues and Solutions

Chatous has errors/crashing/not working
Chatous server network connectivity issues
Chatous has black screen

Chatous iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Chatous app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Chatous app crashes or not working on Iphone (iOS):

Close and restart the Chatous app on iPhone
Update Chatous app to the Latest Version for iOS
Uninstall and reinstall Chatous iPhone app
Update your iPhone to the latest iOS version

Fix Chatous on iPhone unable to connect to server/internet connection issues::

To resolve Chatous network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Chatous black/white screen (blank screen) on iPhone:

Follow the Chatous iOS app troubleshooting guide Here →

Chatous Android App Issues and Solutions

Fix Chatous not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Chatous app issues:

Force Stop the Chatous App
1. On android, goto "Settings" » click Chatous app. » click "Force Stop".

Update Chatous to the latest version on PlayStore

Clear Chatous App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Chatous app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Chatous.

Fix Chatous unable to contact server/ Chatous internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Chatous » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Chatous » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Chatous on android.

Solve Chatous black/white screens issue on Android:

Follow the Chatous android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at JYUAN TRADING CO., LIMITED, developers of Chatous.

Verified email ✔✔

E-Mail: support@chatous.com

Website: 🌍 Visit Chatous Website

Privacy Policy: https://chatous.com/privacy

Developer: Castle Global

About this app

Join any of our thousands of chat rooms to video chat with people all over the world. Unlike other chat roulettes and video chats, you are always in control of who you chat with. You don't have to show your personal info. Nobody will see your face, name or contacts without your permission.