Contact QuickBooks Desktop Support

by Pamiamm

I got this app because Intuit discontinued Self-Employed without telling customers. It they are not only still charging millions of customers but raised the price from $4.99 monthly to $6.99 monthly. After not being able to login for months I found out they are replacing it - but didn’t tell customers and the new one is not even out yet!! They walked me through deleting the app from my phone and it’s no longer in the App Store. Unbelievable. So they are FRAUDULENTLY taking customer money for an app that doesn’t work, they discontinued and there is no way to complain as support is in the app. I finally called sales.
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Anywho I used the app for two things neither of which can you do online which is where they sent me - snap copies of receipts and track mileage. I’m furious honestly they are jilting millions of people because they clearly don’t know how to run a business. They have no clue what’s important to their customers.
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So I tried this app which clearly isn’t as good as what I’m already paying for from the comments - but it won’t work with my subscription.
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The board needs to fire quite a few people. It’s ILLEGAL to knowingly take money for a service you aren’t providing. It’s FRAUD. They need to be sued in a class action. How many millions of dollars have they wrongly taken in for a product their customers can’t use? It’s outrageous.

by 1865j

The new update doesn’t allow for camera access! Clearly a bug. I was able to login to my account and see my companies. After selecting “snap” to take a picture of a receipt a message popped up “Allow access to Photos”. I went into my iPhone settings for the app, QuickBooks Desktop’ and found no switch or buttons to allow access to either my camera nor photos. I then when into my photos app and looked for apps that request access. QuickBooks Desktop was not listed. It appears QuickBooks Desktop is not ask for access nor provides a way to allow access. I’ve used the older version for roughly a year and have had great success but this update is not good.

by MamasanR

This used to work ok but it was updated in September to be able to upload documents too. Now the app camera doesn’t recognize the edges of the cc receipts. This means I get a big picture of hitch is hard to read. They also got rid of the ability to use my scanner from within the desktop program to upload documents to my files so I have to rely on spotty cell service which is really slow and inconsistent.

Not a happy camper at all. Spending twice as much time now to do the same work.