Contact HMBradley Support

by Joshjael

Literally the worst customer service. I have had this account for over a year and was closed out by them a few weeks ago, for no reason what so ever. I tried to reach out to get my email/last name changed and they blocked/closed my account and market it as fraud. I reached out numerous times to customer service and nothing. First it was over chat, I kept getting some rude guy named Marcus. He was no help at all and kept blocking/closing up my chats. When asked for a supervisor, he ended the chat. When asked for a phone number for customer service, he refused. So when I finally was able to get a phone number, the girl who claimed to be a “Customer service manager”, was completely rude and not customer service friendly at all. She didn’t do anything to fix my issue and pretty much just gave me the runaround of whatever script she was reading. I need actual help! I need answers!! Also, when asked about their company’s policy of closing people’s account for no given reason, her answer (The Customer Service Manager), “yeah pretty much”, all nonchalant as if it was just a normal thing to closing peoples account out without contacting or any reason given at all. That’s so professional! This won’t be the last you guys hear from me.

by Calimischa

HMBradley offers a great concept. I initially downloaded this to stash some small savings funds I like to use for trips or other items I’m saving up for. Unfortunately, they released a product that doesn’t work. How a Product Manager signed off on this is beyond me. The app repeatedly failed to link common banking platforms using the automatic sign in option (ok fine), but even the manual option fails to link to your bank. What’s more, is the Web version of these services doesn’t work either. These aren’t trivial bugs!! If I released something that had a core function broken for this long I would definitely be fired. Maybe if they actually get their service working it will be a good concept but to be frank I wouldn’t ever use this service for money I needed regular access to. Which I guess I don’t have to worry about because I can’t transfer in any funds in the first place.

by Loganvs

Most people (probably) bank with HMBradley to take advantage of their “savings tiers”, which is essentially a reward system for increasing/maintaining balances which renews quarterly.

In order to take advantage of the best rates, you need to acquire the credit card. After doing so the app marked my reward requirements as “waived.” I followed up with customer service who assured me this was the case. However at the start of this quarter, I was penalized for not having met those same requirements!

Customer service blamed me for not reading the “terms of service” even though their app displayed something different, and the customer service rep misled me. They admitted the experience was confusing, yet did not rectify the situation.

I was very satisfied until this incident.