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I don’t understand why we had to download a new app instead of update. Here are my problems: 1. I cannot open the app without giving permission to use my location, contacts, and a million things I cannot say no to. “Confirm” is the only way to go forward. 2. They got rid of the tabled dates and ticket prices in booking, which was super convenient. Now I need to click on the arrows next to the date and wait for the new price to load every time, which takes a long time EVERY TIME. 3. I can’t find the flexible dates option in search. +1, +2, +3 was a genius idea and should be back. 4. The price is very deceiving. In the previous app, the price for a round trip was shown in a table format, showing you which date has the lowest fare. In the new app, each flight has its own price. I ended up with a total of twice the price I thought it was. I deleted the new app at this point and cannot write any more review on it. The worst of it is that I cannot use the old version any more. I hated the new app so much I went to their webpage to book. Alas, they “upgraded” their webpage too.

Downloaded the new app and couldn't login because "No match for user ID". Tried everything (skypass number, social login, and user id) and it kept saying no match for that account. Finally called in and found out they reset my password without even telling me. Past trips are all gone. This app feels like a UI design upgrade and UX functionality downgrade.

The design of icon reminds me of 5-6 years ago not in a good way. Definitely not up to the current design language. UI and functionality are gotten worse. It is amazing that how on the earth you can make it worse than already terrible previous app. I see a few fake 5 star reviews which I can totally believe they are from Korean Air employees.