Contact ParkDetroit Support

by Casey👸

Bring back the old app/user interface PLEASE. I have tried to use this app multiple times and it literally tells me that it cannot connect to the internet. I am downtown, I have full LTE, my data is turned on, like yes I DEFINITELY have enough connection from my end! I was able to at least get through to the screen where you pick your “zone”. This is also a terrible experience. The old app was way better in that you simply typed in your zone, your license plate, and card and you were done. Now it takes forever (if it even loads - like I said, I’ve never been able to complete my transaction because it tells me I don’t have an internet connection. Thankfully my boyfriend got through somehow on his phone, but it still took a solid 5 minutes of sitting there waiting for it to load.) It’s honestly just a bizarre user experience where you have to find yourself on the map and then select the correct “$1” bubble on the map to pay. Seriously? Why make something so much more complicated than before. It’s literally parking. There’s no need for something so complex.

by Eric Thiede

Hey guys I have an idea, let’s ditch the simple app and create one that is extremely difficult to use.. let’s confuse the crap out of the city of Detroit and turn people away from coming downtown because they’re so afraid of getting a parking ticket - ya that’ll do it!

What is wrong with this team to where you have to start to wonder if the developer team of this app has ever used their own technology? With the old app all you had to do was type in your zone and then pay, now, surprisingly, the app tracks your location tries to guess where you are, then you have to select on a small tiny map your street intersection in hopes you tap the correct parking meter for what side of the street that you are on… (by the way I am not joking this is literally what you have to do every single time) then it takes you to another screen to input your time and then another screen to input your card and then another screen to confirm everything… worst created app on the planet!! Thank you Park Detroit truly you have created a masterpiece

by Wastesmytime

So many problems with this app; I’m guessing the city is trying to make more money from tickets because the old app was too easy to use. Not only do you need to download a new app, make a new login, put in all your info again (and it wouldn’t save my credit card), now you need to use a map to find your parking location and guess which bubble is “closest to you and on the same side of the street.” I was trying to park in midtown but the app was reading my location as downtown; furthermore, the closest bubble on my side of the street was 3 blocks away. I live in Detroit and have a good sense of direction; good luck if you’re from out of town or don’t know your way around.

Supposedly this app can help you find open parking spaces, so look forward to more people driving around downtown staring at their phone screens and running over pedestrians to reach those open spaces!