Contact Logitech Mevo Support

by Shelly S S

We have been using Mevo for several years, and we’re very pleased with its performance and ease of use. We do many recordings of classes and teachings, and we live stream our church services, as well. During many of our teaching classes, we use iPhones or iPads as external microphones to record in different parts of the room for questions and answers. BUT, with this latest firmware update, Mevo has decided to take the external microphone feature away from Mevo users, and now only make it available through a subscription to Mevo Pro. I do not mind the firmware updates, and I actually appreciate them when they add new features and bug fixes, but to do an update to take away a feature that was already offered at no cost, and now charge for it is uncalled for and unprofessional, and very unappreciated.
We still like our Mevo but we are very disappointed in this “business” decision to take away features that have been offered at no cost for years and now force users to pay for them. Shame on you Logitech!

by Channing L Martinez

We’ve had our Mevo for some time. Before the move out 2 .0. We previously used the app title “Mevo” which still works fine except that it keeps sending me a message saying that this is a legacy app please use the app “Mevo 2.0”. But when I try using the app it connects to the camera but then says that there is a firmware update required, but then begins trying to upload the firmware and runs into an error. This happened in the middle of an event of which I tested the camera the day before using the old app. During the event it wouldn’t let me use the old app and told me to download the new app and I did and it failed in the middle of an event... for $700 I expected this camera to be reliable but with every turn there seems to be a problem.

by Tactivate

I bought the Mevo start setup for the supposed ease of use app.

Took an entire day trying to connect the cameras having to bounce back between the 2.0 and Multicam apps… finally got them all to work and went to use the system a few days later only to find I had to “setup” the cameras all over again and could nor get them to connect again… huge hassle - excellent concept poor execution. Customer service is very timely and helpful but unless u like trading a ton of emails there is no phone support - also not a plus.

Great marketing nifty concept - maybe I’m one of the few with problems I really wanted these to work.