Contact G SHOCK MOVE Support

I don’t normally write reviews however this app is so poor, especially considering it comes from a large company like Casio. First, every time I closed the app it would log me out, and even though my watch was paired to the phone I still had to reregister it. Now, the app doesn’t even launch, hanging on the G-Shock screen indefinitely. Seeing all the positive reviews for the other G-Shock app makes me question why there are two separate apps at all, even if the watches have separate feature sets. TLDR: Casio needs to do better than sending out bug fixes every couple of days that don’t do anything and instead move functionality to the other G-Shock app, or start from scratch. Update Feb 2021: I was prepared to update my review, as with an update the app launched and worked well, for about two months. Yet again, it hangs on the G-Shock screen indefinitely. At this point it’d be better if Casio just released an SDK so people could build their own app, because they are clearly too inept to build one themselves. Still not fixed as of May 2021.

I only bought Gshocks and moved to a different watch as I needed to track the heart rate for health reasons. Now that Gshock has HR capabilities, I bought their watch but it was useless without a functional app(to store the heart rate for further analysis/export), this app doesn’t do anything and it just stays on the logo splash screen. I have the latest iPhone so it’s not some hardware incompatibility. Based on the other reviews/feedback it looks like the app has been non-functional for quite a few months now. For a company like Casio, that is unacceptable. I returned the watch back to the retailer, this is so disappointing.

I hardly ever write a review BUT I have to do so to warn other app users, Casio G-Shock buyers and hopefully the Developers as well. This app DOES NOT WORK properly. I’ve not technologically challenged and I’m pretty good with modern technology. The app freezes, at times will not log in properly even though the watch is properly registered and I cannot pair the watch with my iPhone. Bluetooth does not recognize the watch and it’s also stated to use the app to log info. BUT how can any of it work when the app freezes constantly or crashes? Now I wished I hadn’t bought the watch because it doesn’t function as promised.