Dual app not working? crashes or has problems?

Dual Status

Last Updated on 2024-01-29 by MobiLab Co., Ltd.

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Common Dual Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Dual app on iOS and Android devices. Solve all Dual app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Dual iPhone Issues and Solutions

Dual iOS app crashes, not working, errors
Dual iOS app network issues
Dual on iOS has black/white screen

Dual Android App Issues and Solutions

Dual has errors/crashing/not working
Dual server network connectivity issues
Dual has black screen

Dual iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Dual app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Dual app crashes or not working on Iphone (iOS):

Close and restart the Dual app on iPhone
Update Dual app to the Latest Version for iOS
Uninstall and reinstall Dual iPhone app
Update your iPhone to the latest iOS version

Fix Dual on iPhone unable to connect to server/internet connection issues::

To resolve Dual network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Dual black/white screen (blank screen) on iPhone:

Follow the Dual iOS app troubleshooting guide Here →

Dual Android App Issues and Solutions

Fix Dual not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Dual app issues:

Force Stop the Dual App
1. On android, goto "Settings" » click Dual app. » click "Force Stop".

Update Dual to the latest version on PlayStore

Clear Dual App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Dual app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Dual.

Fix Dual unable to contact server/ Dual internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Dual » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Dual » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Dual on android.

Solve Dual black/white screens issue on Android:

Follow the Dual android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at MobiLab Co., Ltd., developers of Dual.

About this app

You can do following concurrent tasks with this amazing app. - Browse facebook pages while searching keyword in Google. - Read CNN news while watching shopping in Amazon. A true multitasking web browser which supports upto 4 concurrent web pages. Enjoy the maximum productivity with this innovative web browser. • History, favorite pages and most visited pages. • Choose your favorite search englie - Google, Bing, Yahoo, Yandex, Baidu, ... • Private web browsing using Bio Authentication.