Contact PRETTY MUSCLES Support

by Dr. Reta

The trainer is great as in being knowledgeable of her trade, she is professional and her workouts are challenging. I followed this for a year but the problem began after her team that runs the app (PLANKK) automatically took my yearly payment out (which I knew would happen). Ok What I didn’t know would happen was that I can no longer get on the app. I recently updated my phone and my iPad and when I did that for some reason I cannot get back on the app. I have been in contact with plank (which is also impossible to do) there is no phone number to call. They did respond (days later) to an email asking for a screen shot of my payment which I sent them. When I didn’t hear back from them after that I reached out to them again and they responded that they never received that email of the screenshot payment. I feel as though they’re playing games with me so I refused the payment on my credit card and I am in the process of trying to deal with that. I’m very disappointed because like I said I enjoyed following her. I even reached out to her and her response was to get in touch with plankk!.......HOW????
After you leave a 1star review this will not let you submit.....please beware!
I had to change my rating in order for it to submit!

by Youcandoittooooo

I’m not sure if it’s me or the app. I lOVE Erin and her book so much that I decided to jump in and get the yearly membership after reading the reviews. I did day one workout. It was great! But I feel like what is missing is the library of workouts I expected to see. I was hoping I could go in and choose the length of workout as well as body part. ( just upper or arms... or just legs if I wanted) I don’t always have time for a longer workout and sometimes only have time to do 20 min or split up my day by doing 2 workouts different times in one day. I am only finding the games you can do ( not interested) and the daily workout she has created for you to follow without me shortening it.
The other issue I am having is for some reason the sound would play for a few seconds and then go dead.... so her instructions would be cut short. I am upset I jumped in and paid for an annual membership based solely on what I thought I was getting instead of trying it out for one month. Now I’m stuck paying for it. Completely disappointed

by Anb722

I’ve been doing this app for about 4 months and have had great results. The workouts and variety keep me engaged. They’re challenging but doable and I’m getting a lot stronger and have dropped 20 pounds.
However, I’ve never loved the navigation throughout the workouts and how you have to tap to proceed between each exercise. With the newest update, you now have to tap twice to progress to the next exercise and to start the timers. I inevitably forget to tap to start the timer and realize later I’ve been doing something endlessly. I was hoping this app would eventually offer an option with zero tap-throughs where you can just let the workout “play” without having to tap at all. This update is a step backwards from that. It can really be annoying to be, say, in a plank, have to tap to get to it, tap the timer, then tap twice again when it’s time to start pushups. I’ll keep doing these workouts but would really love to see some optimization of the app.