Contact NaturalReader Support

I’ve used every version of NR since version 4. On my phone. On my desktop. On my laptop. I used the paid version and bought the premium voices. In short I loved most everything about It. Last week I upgraded my phone to an iPhone 12Pro and most apps transferred seamlessly except for Natural Reader. It did transfer sort of but my library was erased and new books wouldn’t load so it was essentially useless. I went to the App Store and downloaded the new version. It’s cloud based and the interface is much different and of course it is now subscription based. I hate that but whatever I use it regularly especially when I travel so I purchased it with a year subscription. I’ve tried to use it several times now and it regularly locks up after reading a few paragraphs. Today I stuck with it through several lockups and it reached the daily 20 minute limit for the unpaid version and it displayed the upgrade screen. What? I just paid $60 for a yearly subscription. I checked the profile page and it says I’m logged in but it won’t read anymore. I haven’t called customer service yet and am disappointed that I even have to. NaturalSoft the online version needs a lot of work. Please make the personal version available on the iPhone.

It’s very easy to upload documents to NR through the desktop app and access them on my devices, but there are inconsistent results. iPad Pro 2020: Documents will load but will not play. I have an imperfect workaround where I’ll play docs through NR on my phone and read along on the iPad in NR or Acrobat (if I need to annotate the doc), but it would be nice to be able to read/listen all from one device. iPhone 11: Documents uploaded to NR through desktop will load and play, but audio playback will often timeout when I’m away from WiFi and using my data plan — this happens both when the device is locked and unlocked. This can be frustrating when I’m listening while driving/biking and I would have to pickup and unlock my phone in order to resume audio playback on NR. iOS generally: It is difficult to share documents accessed originally through iOS devices to the NR app. I can easily share articles, webpages, etc. to other apps I use like Instapaper or Evernote, but in many cases it’s not possible to share directly to NR (especially through Chrome for iOS). Hopefully these issues can be addressed in an update soon. The text to speech (particularly the Plus voices) with NR is second to none and has made grad school obligations and my ADHD so much more manageable. I just wish it was a cleaner solution on devices/iOS.

Currently, there is a connection issue among iPad, iPhone, and Chrome browser extension app, where pronunciation edits are not getting synchronized. For example, out of 432 edits I made, only 125 edits are synchronized across the platform. Developer, please look into this issue and fix them as soon as possible. I’ve been manually inputting on each platforms that I use. Overall, I enjoy using this app to read the texts for me when I’m working on something else or when I want to focus on the reading. I also like how the AI automatically drops unrelated stuff when you copy and paste a webpage, i.e. disregarding menus when reading the text out loud. But, this synchronization issue is getting bit annoying.