Contact Royal Match Support
Company Name: Dream Games
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Royal Match Customer Service 💢
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E-Mail: [email protected]
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Privacy Policy: https://dreamgames.com/en/privacy
Developer: Dream Games, Ltd.
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51 Most reported problems 😔💔
Добрый день, не менее пяти раз у меня без объяснения причины снимают 10 000 монет, последний случай был только что. Прошу разобраться. Заранее спасибо!
Зделал покупку на 9000 а монеты не пришли
Добрый день помоги пожалуйста с проблемой у меня был взлом аккаунта теперь его заморозили и он нп соединиться с интернетом . Подскажите способы разблокировать, пароль я уже изменил .
I really enjoy this game; it strikes a nice balance between being entertaining and not overly challenging. Unlike Candy Crush, the special boosts you create don’t accidentally trigger, which is a plus. There are also plenty of mini challenges to keep things interesting. However, my main concern is the issue of being overcharged or double charged when buying game boosters or packages. Previously, it was hard to prove these charges, but with the introduction of “web payments,” I can now reference my bank statements. Unfortunately, when I tried to dispute a double charge, I was locked out from making future purchases. I sincerely hope the company addresses this problem.
Закончила великолепную кулинарную коллекцию, нашивки повара нет, что делать?
I am not writing any message in our team discription and team chat This is my ID 4CW4NPF8
Hum koi bhi message nahin kar pa raha hai apna team discription per . Mera ID 4CW4NPF8 yeh hai
Здравствуйте. Подскажите пожалуйста после обновления игры всё слетело, могу только новые уровни проходить, а коллекция и командные игры исчезли с игрового поля. Помогите пожалуйста всё восстановить... В поддержку в игре не получается написать...
Your game is a fraud, I have been playing it from day 1 almost 6 years. Your support staff are rude ignorant and just plain untrustworthy.! I’m going to find the class action suit and join you jerks need to be reigned in. I also play 2 other dream games match games. Same thing 31 days on the same level is stupid
При прохождении испытаний конкурс недели занимая первое место не дают никаких карт, также при прохождении драконов не дают карт при открытие главного приза
Здравствуйте, служба поддержки! В данный момент я не могу присоединиться ни к одной команде в игре, хотя события, связанные с командами, отображаются. Кроме тогоНекоторые функции периодически исчезают и появляются снова, что делает игровой процесс нестабильным. Не могли бы вы проверить состояние моей учетной записи и помочь включить командный доступ и стабилизировать все функции?
Hello Support Team, I’m currently unable to join any team in the game, even though team-related events appear to me. In addition, some features seem to disappear and then reappear intermittently, which makes the experience unstable. Could you please check my account status and help enable team access and stabilize all features? Player ID: 4MFX4FEY Thank you very much for your assistance.
Since when does a foreign country dictate my CONSTITUTIONAL RIGHTS! I have the right to free speech. As a company you suck. You remove players for complaining you do not respond to legitimate criticism and your support staff are rude stupid and abusive. Great game great graphics BAD EMPLOYEES I have been a customer since day one I’m team leader of 2 teams and co leader of one.
Since when does a foreign country dictate my CONSTITUTIONAL RIGHTS! I have the right to free speech. As a company you suck. You remove players for complaining you do not respond to legitimate criticism and your support staff are rude stupid and abusive. Great game great graphics BAD EMPLOYEES I have been a customer since day one I’m team leader of 2 teams and co leader of one.
Since when does a foreign country dictate my CONSTITUTIONAL RIGHTS! I have the right to free speech.
Bonjour, Je suis Renaud, mon ID est le 54HXXX8F. Je cherche à vous joindre depuis jeudi de la semaine dernière. En effet, en ouvrant mon jeu tous les compteurs ou presque avaient été remis à zéro (pièces, boosts, cartes, ...) et je n'avais plus d'équipe. Vous est-il possible de remettre mon compte dans la situation d'avant le problème ? Merci pour votre aide,
This is AMERICA you do not have the fucking right to censor text messages FREEDOM OF SPEECH. First amendment rights stop
I’m a team leader for WHOOPEE2 I complained to support and my in game contact us was removed. Being a team leader I speak for my whole team all 50 of us. I have been on the same stupid level 6705 for over a week. That sucks You support people should help not be rude and threatening then punishing. This level does not have enough matches late in the game to clear it FIX IT !
Добрый вечер. Переустановил игру, теперь не могу восстановить прогресс. Подскажите, как быть?
После обновления ничего не изменилось, нет квестов, до сих пор идёт королевская лига
Hey, I got to lvl 11000 bonus stage and the game got stuck. The music and sounds play, but the game is totally frozen. Now I'm afraid that I'm going to lose my over 10k lvl streak. I should have the latest version of the game. The gamernick is Loud and I got a screenshot when the game froze.
Здравствуйте! Помогите пожалуйста решить проблему. К нам в команду уже месяц не приходят новые игроки, в чём причина???? Команда zatmenie 26
Не могу удалить профиль который не давно начал играть с компьютора(думал через игру привязка произойдёт). А нужно было предварительно привязать через телефон чтобы можно было с того же аккаунта играть и по итогу я засрал свою почту которая предназначалась для телефонного аккаунта
Здравствуйте, помогите мне пожалуйста решить проблему с набором новых игроков в нашу команду!
Здравствуйте Помогите пожалуйста решить нашу проблему!
Скажите пожалуйста почему к нам в команду не заходят новые игроки, нас осталось всего 30 человек в команде!
Здравствуйте вы можете мне помочь решить мою проблему с моей учётной записью?
Здравствуйте, у меня появилась вот такая проблема, утром у меня слетела игра и я теперь не могу вернуться обратно в команду, и пропали все моменты, и награды которые я копил почти год, я был лидером команды KPEMEb, мой ник 3EBC, помогите мне пожалуйста решить эту проблему!
Не могу войти в команду. Пишет соединение разорвано. При этом интернет подключен и работает.
Больше месяца мучаюсь, пишет нет соединения с интернетом, ни куда войти не могу, ни в чате общаться не получается. Игру 2 раза удаляла, ни чего не изменилось, хотя у меня и интернет, и вай фай отличные.
Помогите вернуть мой профиль .После удаления ,игра началась сначала .Моя команда Zubutli Miatli..Malya .
У меня сегодня исчезла игра, потом появилась, после появления исчезла команда, монеты 1384, и коллекция карт, в команду я не могу добавиться снова. Как быть?
Хочу восстановить свой аккаунт
Я не могу зайти в лигу
Доброе утро.!! Подскажите пожалуйста .!. Почему у меня в игре все призы урезали на половину и в драконьем гнезде приз уменьшили. Было 5000 а стало 2500 и бустеры уменьшили.??
Не могу пользоваться чатом команды. Настроить в родительском контроле не получается.
Здравствуйте, у меня вопрос почему у меня нет усилителя х2 в качестве подарка дворецкого? У всех в моей команде есть, у меня нет, мы это в чате выяснили. Например, у нашего лидера команды 959 раунд в королевской лиге и около 2900 корон при этом, а у меня 1650 раунд и так же 2900 корон. То есть я должна играть в 2 раза больше, чем остальные, чтобы находиться на лидерских позициях. Не очень приятно, хотелось бы знать почему так
Не могу писать сообщение в игре помогите пожалуйста
Что у вас с игрой, не могу войти в командный чат, написано соединение с интернетом разорвано
Unban me
Hello, I have paid for the royal pass. the money was debited from the visa card, but the pass is not activated.
Добрый день, за событие великолепная коллекция всем игрокам а первую снежинку выдаётся награда в 10000 монет и по 10 бустеров, мне выдало 5000 монет и по 5 бустеров, почему так? ID: 2FDLC51S
Мой id: 2PNHBC8C В игре пропали все кнопки, чтобы связаться с поддержкой. Не могу вступить/создать команду Меня другие игроки по ID найти не могут Помогите плииииз
Мой id: 2PNHBC8C В игре пропали все кнопки, чтобы связаться с поддержкой. Не могу вступить/создать команду Меня другие игроки по IDнайти не могут Помогите плииииз
I have been playing Royal Match on my mobile phone for a while now. I just recently reached my bonus level to receive $500. I did not receive it within 24 hours. When will I receive it and how will I receive it?
Hello, I have such a problem! I was blocked by a support group, and I can't write to support. I don't know why I was blocked. Yesterday the child played on my phone, maybe he did something. I really ask you to restore my access to support. I'm an active player and I make purchases very often. My ID is 3VC5SXPZ
What will you charge to delete YOUR Ads for royal flush. I do not possess the vocabulary to describe my disdain for your ads. Please advise if this is possible to eliminate. Thank you for your expected prompt attention to this request. Respectfully, Randall Fower
Twice today I purchased “Duke’s Treasure” for $5.99. I received only 1000 coins and NO boosters. I thought the first time I had done something wrong but 30 minutes later did the same thing with the same result. I’m not sure about your charging practices but this borders on theft. I previously sent this message to customer support and was told to reach out through the support page. I hope this is finally the correct one!
No ads = must pay
by Hood.Angel
They have to make money, that’s expected. However, without ads….. that money comes from you! If you want to continue to play, eventually you’ll HAVE to spend money. Even if you can get all the free-play you can handle, you’ll never advance or win. They sabotage you to lose. It’s extremely frustrating. Moves or combinations that would benefit you, coincidentally no longer work. Moves that were able to destroy an object, conveniently are no longer able to do so. When you slide an object, it may go the opposite direction than you intend. It’s frustrating and presumably, people give in and make a purchase. It’s manipulation on their part. It’s really unfortunate because it’s a fun game.
That’s completely lacking any kind of integrity whatsoever. Play fair and have ads to garner money if that’s what it takes. But don’t make it impossible to win and heavily advertise no ads, just to cheat the person after they’re immersed in the game. I imagine, the farther you get into the game, the more likely you’re expected to pay if you want to keep going. It’s a loose-loose for the player if they continue. I know they have to make money, as they should!! But I don’t think cheating the consumer is the way to do it. It makes money……. but It’s certainly not ethical. Shameful really!
Saving progress and switching devices horrible
by ShadowKnight🗡️
Too easy to lose your account when switching to another device. If you’re using IOS, and want to keep your account you need to make sure that you use both the sign in credentials you used before and you need to make sure you use the same Apple ID to access the same iCloud which you must have enabled and backing up. You also need to make sure you are always signed in with your credentials each and every time you play. The reason why? Because the software manager of the development team allowed the save progress button to also be used as a login button at the same time. It’s amazing how so against the norm this is. When you install on a new device, make sure to first start up your game on your old device. Then on your old device, make sure you are logged in. Then switch to your new device and start the game. It’ll force you to do the tutorial upon start up. Exit the tutorial and then go to settings and click on the save progress button and then sign into your account. You should then see your account hopefully with your previous levels saved and then you can say goodbye to your old device. I was level 3000+ . Well it’s my time to say goodbye to this game. Hopefully this helps one of you out there.
Not like the ads show
by Hate This Game🤬
It's a pretty standard match 3 game like many others. Has some fun and interesting gameplay mechanics and so more frustrating ones that quickly get left behind after their section is over (thank goodness). Many of the more difficult levels are dependent on having powerups. The game is fairly generous with powerups and if you join a good team you shouldn't be lacking in them.
However if you do run out you will be stuck on certain missions for ages. They make them just possible enough that they can be beaten without spending money but you have to get insanely lucky with the RNG. If you're willing to whip out your wallet then you're in luck! No matter how little or how much money you spend the game will reward you by making the levels trivially easy for a short time period. I was stuck on a "very hard" level for ages, attempting it at least 100 times with and without powerups, I purchased 1 USD worth of coins and my next attempt I beat it with more than half of my attempts left. For about an hour after that the game pretty much played itself, dropping combos in a cascade never seen before purchasing those coins. I would beat levels in 3 turns out of 30! Exact same scenario happened the next time I was stuck on a level and purchased 1 USD worth of coins.
So if you're ever stuck just remember to whip out the old wallet and you'll be rewarded with free wins.
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