Contact Cloud Battery Support

I have loaded the app because I have 5 iOS devices that i use regularly and wanted to keep track of the battery status. Seems to work on individual devices, but not all. Iwatch 5 shows three watches and i only have one and no other devices show up. iPad 12, iPad Air 2, iPad mini show some devices, but not all and IPhone does not show up on any of the devices. AirPods show up on everything. It may just be me, but i cant get it to work for all devices. Any suggestions? Purchased the full version. Restarted everything twice for clean boot. Frustrating right now. Also, app support is useless. Says it cannot connect to this source. Not helpful at all.

Let me start by saying that I really love what the app is trying to do. It's just that my devices won't connect. I use an Apple Watch Series 4, An iPhone XR, and a MacBook air M1. Both my MacBook and my phone can find my Apple Watch but my Apple Watch cannot find either of them, my phone cannot find the MacBook and my MacBook cannot find the phone. This is really annoying because I cannot view the battery level of any of my devices on my watch which is the main reason that I got this app. Please fix this if you can developers.

I bought this app because the Apple App Store recommended it. At first it was incredible, but the new iOS 15 update that Alan released last week broke everything. Nothing works ANY more from any device. And if you delete and try to re-add a device, it won’t let you - from any platform, iOS, iPadOS, or MacOS. I wanted to like this app. I even messaged the developer (Alan) and offered to help him troubleshoot, but he hasn’t responded and hasn’t fixed the crippling problems. Don’t waste your money since the developer doesn’t seem interested in the end-user, just the end-profits. Shame.