Contact DoubleTake - Multicam video

Contact DoubleTake Support


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About: FiLMiC Inc designs and develops advanced mobile video imaging software for iOS and Android.

Headquarters: Seattle, Washington, United States.


 
  2024-08-10

DoubleTake Customer Service 👿🤬😡😠💢😤

DoubleTake - Multicam video Contact Information

Listed below are our top recommendations on how to get in contact with DoubleTake - Multicam video. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact DoubleTake - Multicam video. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).



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Read 3 Customer Service Reviews 😭😔💔

3.5 out of 5

Telephoto setting broken, dev not responsive

2022-04-29

by FloatWagen

I want to use this app for one thing, and that is to capture the telephoto and the normal lens on an iPhone 13 Pro for quick interviews so I have an A and B roll to edit with. Unfortunately, the telephoto mode goes into a 2X crop effect (but looks just fine in Preview mode), which of course throws off the focal lengths of the lenses and makes shooting with it difficult. I filed a report with the dev via their website and even sent them screenshots, demo footage, and a description of the issue, and never received a response. Disappointing, to say the least.

The premise of this app is sound, although basic and lacking many features. It seems pretty clear they are putting all their development time into their main app, but this ONE THING I need to use this app for doesn’t exist in that app yet, either. I would love to be able to use this app but as it stands now it’s not possible.

Error Message, then EVERYTHING IS GONE!!

2022-05-06

by DaBull

I used this app three times and it worked flawlessly. I was so excited. Started promoting. Then three times in a row I got the error message which then lost all of my recording 40 minutes in. I’m so ANNOYED. Also, it should be noted I used three different iPhones thinking maybe it’s me... nope still crashes and my time and the person that I was recorded withs time was wasted. This is stupid. What is the point!? This is a huge issue a lot of people face using this app and it’s not fixed. I am disappointed, frustrated, and it’s a waste of time. Unless someone can fix this issue, don’t waste your time or your effort. Reached out to support and they gave me no help or answer of why it happens. Don’t waste the energy.

Mixed emotions good first attempt

2022-05-13

by Xanadam

Long review alert! Basically I am upset because Apple should not have showcased this app in the keynote unless it could deliver the product as advertised. 1. This is a two camera view point. Novel at best. What was shown was four cameras during the keynote. I have a Pro Max. Two of them to be exact. So again my question is, does the four camera feature work at the same time? Will this be a paid function? Or was that all photoshop in the keynote? 2. This shoots in 1080p max resolution it seems. Which means downgrades will be super noisy video. 3. I am still so upset about not having four cameras. 4. This does not have settings like filmic pro. This is really a consumer app. Not even prosumer.

The good is, it does not crash. And it works. I am just not sure why I was told one thing and then given another. I will pay for the features. Just hurry and delivery what you showed us.


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