Contact HeadHelp Support

I’m here because I’m not allowed to post anymore and I’m not sure why. I guess posting is now a paid feature. The point of the app was to allow an online space for support for whatever you needed to say. It’s great in concept and the anonymity is quite comfortable. I was using this as a tool to keep my head above water when I needed and to keep a log of my feelings whenever I met with my therapist. Some of the responses are helpful and others are forceful. Some of the posts are strange or very abrasive because you’re allowed to say almost anything, but nevertheless you can scroll and not interact with them. The community is generally nice depending on what you post and it is effective in boosting mood. Unfortunately paying for an app and a mental health professional is out of the question for me. It’s abrupt presentation and forceful manner of blocking posts but not comments is strange. Oh well 🤷🏾‍♀️

The concept of the app is great, but it needs improvement. The app does not live up to “no shame no blame.” Anyone can comment on your post and can say whatever they want. More than a few times people have not been kind in their comments on my and others posts. So you can actually feel more hurt than you arrived after using the app because people can be insensitive. This can be dangerous because someone could take it upon themselves to hurt themselves after seeing an insensitive comment directed at them, as the people using this app are vulnerable and often deal with mental health issues. Also, there is no censoring and while there is a way to block people, it’s not accessible.

it really saddens me to see that you have to pay to post more than 3 vents a day or send more than a few messages. i'm feeling extremely down and have no one to talk to, i had a chance to talk to someone there but after i sent them like 4 messages and before i could even open their message that included their snapchat, the whole think closed and i was offered a subscription. i think it's unfair to profit from people's bad mental state, and most of us don't have enough money to pay for it so the only chance for us is to send just a few dm's to a person, not even start an actual conversation and then rot in pain by ourselves. it's unfair to want to profit off suicidal people, some of us just want someone to talk to, someone to get us out of this, that's why this app could be saving lives, but instead it's just making everything worse. when you desperately need someone to talk to, you won't be happy to wait a literally whole day for them to reply or for you to be able to reply to them. sad.