I signed up for a free trial of the premium service when I downloaded PictureFish (because it wasn’t clear how not to - I didn’t really want to). When I first used PictureFish , it did not accurately identify a fish for me, so I decided the first day to cancel the trial. I have been trying to cancel the trial and subsequent subscription since then, but I have received no response to 2 messages to their VIP support center, and the email address listed in PictureFish store for support is not working (I get bouncebacks). It is unacceptable that they don’t have a way to cancel the subscription in PictureFish , AND that they won’t reply to my messages. I think this is probably a combo of poor service and design... but it feels a lot like a trap, or scam. Not happy. Will be reporting them to my credit card company.