Contact Picture Fish Support

I signed up for a free trial of the premium service when I downloaded the app (because it wasn’t clear how not to - I didn’t really want to). When I first used the app, it did not accurately identify a fish for me, so I decided the first day to cancel the trial. I have been trying to cancel the trial and subsequent subscription since then, but I have received no response to 2 messages to their VIP support center, and the email address listed in the app store for support is not working (I get bouncebacks). It is unacceptable that they don’t have a way to cancel the subscription in the app, AND that they won’t reply to my messages. I think this is probably a combo of poor service and design... but it feels a lot like a trap, or scam. Not happy. Will be reporting them to my credit card company.

Out of all of the fish I’ve tried to identify. Whether it be my own pets. Catches. Online photos. Or even the picture on my fish food container. Only one single identification out of all of the ones I have ever done has been correct. I believe it could work. But when I take a picture of a banded killifish I caught. To see how well the app works. And it gives my first possible identification as a whale shark? I lose all hope of the app working. As said, have tried using the app on numerous occasions. And it doesn’t work.

I know the breed of my fish I just wanted to know if this app told me his specific breed he is a redeye tetra, the first pic I did it said he was an puffer fish and the second was an goldfish clearly it could see my fish then I accidentally took a pic of my foot , it said my foot was an Siamese fighting fish or for what we usually call them, bettas . Please fix this app I have tried other items and my other fish but the answer was totally wrong