Contact Family Island Farming game Support

I downloaded this game after it came up as an ad on one of my social media accounts. I’ve been playing it for 2 days now and I was halfways through level 8. When I first started playing it, I was reading the little story it has about how the tribe left the island or whatever but then as the game goes on, the little kids (in the game) ask random questions about the creations of life for example “where do trees come from?” And “what comes first, the chicken or the egg?” And then parents have the two options to respond with like Mother Nature or ( i can’t remember the exact phrase but said something in regards to a higher power) God or gods and I even got to one where the responses said “the dev...” I got annoyed and deleted the game. From as far as I have gotten, I only noticed word phrases in regards to a higher power and hear a lot more about Mother Nature. Nevertheless it doesn’t seem to fit the story of the game. Like it’s a game how could you talk about something so serious and the only answers the parents (characters) can give are Mother Nature? These random questions from the characters are quite frequent. Talking about Mother Nature and the devil and whatever do not seem to fit the story of a GAME called Family Island. Like? I thought it was supposed to be a game about a family rebuilding an island? I mean they literally look like little cavemen cartoons!

Great game! I love the story, the challenges are fun and exciting and the graphics are amazing. I find myself waking up in the middle of the night playing and working on my progress. BUT, I do feel like the amount of progress you can achieve with the energy that you have (for free) is completely disproportionate to the amount of work to be done. I am one that will pay (real money) to push forward, even with that the energy does not last long! I have spent $100’s for energy and rubies, yet still it could take weeks to complete certain tasks and upgrades. Even still I won’t delete (right now) because I want to see the progress I can make. Honestly I can see myself deleting this game further down the line for LACK of FREE PROGRESS. Update: I have started to notice that little tasks that I have for sure completed are not counted so I am having to go back and redo a lot of the small tasks. I do not like that you can’t buy or get keys, shovels or picks any other way than through the boat guy or to spend real money. I’m growing tired of this game and will probably delete soon. Angry birds is getting more of my attention now. Final update: This game was exciting and addictive in the beginning but the progress is so super slow that the game became repetitive and boring. I have put a lot of real money into this game but today is the day I delete.

I was having a great time with this game until the Christmas event. First it came in early and completely broken and I was wondering if it was even fixable but really the game just needed to update. It updated and got fixed and my event progress got reset as expected. Then i played through the event a second time and got quite far into star island before it got reset...again. Apparently there were more bugs that needed to be fixed so progress needed to be reset and thankfully the time got reset too. But the second play through i bought the smallest gem pack and collected some gems that i specifically used to buy energy so I could get stuff done quickly and progress in the Christmas event. Now i received 300 gems for my progress getting reset and was told that I would get my gems i spent also in the event time refunded back to me so id be officially at square one with compensation for having to do it again. But i never received my extra gems. I went to support and they repeated you got your gems in every way possible without actually helping me with the situation. I paid money but they really didn’t care about giving me compensation for that money that i paid which turned me off of the game almost immediately after. I really liked the game but I dont want to play it anymore because if I encounter a problem that only affects me directly I know I wont get the needed support.