Contact Design Island Support

by Annie Oh

I have put up with the frequent crashes that also take one of your lives, even though you may have been beating the level at the time. And yes, when you return to that level the winning move has mysteriously disappeared. So you lose the level, and another life of course.
But now you cannot “save” lives as before. I have been stockpiling my “5 life” wins on spins or gifts for when I needed them, for a total of about 30 lives. So I just went to use these lives and all but 5 are gone. Yes, they have been deleted due to a new policy which doesn’t allow you to accrue more than 5 lives, or maybe 10 under certain circumstances. I obviously didn’t qualify for the 10 life “bank”. Don’t you think it would have been sporting to let us keep our saved lives and use them, and to notify people about the policy change as well? I had to find out about this by searching out this info (listed as: Where did my lives go? or something similar).
I have foolishly spent real money playing this game but I see it was wasted.
Don’t trust this company and don’t spend any money on their products.

by Deenahsquare

This was my favorite game! No longer. I’m about to delete this. They used to have levels that were difficult but not impossible. They had lots of power ups and coins and lives. Then, I don’t know what happened to the developers! They didn’t like us enjoying this game I guess. I’m on level 940 something.. and I have to play each level at least 30 times before I can somehow manage to scrape through the levels, even when they are green levels! I have to use all my power ups multiple times. It’s been so frustrating. They make special events and I used to complete them all. Now I haven’t completed the last three events because in 7-10 days I can barely cross 1 level. So it’s been really frustrating and I feel sad. Why did you have to destroy such a good game? I don’t consider this worth a headache. Look for other games.

by Helen Trask

Great fun until...game crashes. You contact support and they act like they’ve never heard of this issue even though you can read through the comments and it’s obvious that this is a real problem. The chat people talk down to you. They ask you to share screen shots of the problem even though you tell them repeatedly that you can’t because the game blows up, shuts down, and automatically closes the app. The support staff is clearly trained to chat you in circles, frustrate you, and hope you delete the app so that they don’t have to address the issue. I image them “high-fiving” each other every time a player gives up and deletes the app. So as I told my customer service “support” person, “You win. I’m done. Keep my money.” But you all need to be aware. The higher you get in the game, the more the game blows up. Don’t waste your time or money.