Contact Clay Support

by Hdjsldbsvdkc

Clay is super buggy and unfocused on its core promise of a personal CRM. iMessage import failed and cannot be redone. iPhone contacts are missing. It offers ZERO features around automated duplicate resolution. Do you really expect me to go through thousands of entries and resolve those manually??? This is a core feature, but apparently they invested time in developing a Vision Pro App??? I mean who cares about that? Improve your core product features before venturing into a new niche, nice to have app, no one currently cares about! Who is doing Product Management at Clay? That person should be fired. Terrible experience, even though it has potential if it would actually improve stability and offer meaningful features to make this super pricey subscription worthwhile at all. Right now it even fails at basic tasks and the team seems totally unfocussed.

by Mixophrygian

After bulk importing over 3000 contacts, and needing to delete 90% of them I immediately noticed how unreliable an app Clay is, on both mobile and desktop. On mobile I would quickly archive contacts only to discover that the archive operation was either silently failing or taking seconds or minutes to attempt an archive before timing out or something - imagine my frustration thinking I had gone from 3000 to 2900 contacts only for the count to jump back up to 2956 because most of those operations failed. Sometimes I would see the "person archived" badge many seconds after attempting to do so.

Similarly I would try to merge or edit contacts and it only worked the first time about half the time.

Lastly on mobile it would rarely load all of my contacts - it would display a number like 600 but I could only see maybe 80 before reaching the bottom of the scroll. Randomly it would populate more but just as frequently those added contacts would disappear again as I tried to do other operations.

Very poorly designed backend, not sure they're up to the task of handling contacts in the hundreds. Not an app I will be paying for.

by Bythebay10

Is it a nice looking app? Yes. Does it do anything useful? As far as I can tell in 15 minutes of exploring, no. It seems the same as Dex or CRM apps but maybe some nifty iMessage integration if you use the Mac app. To make matters worse, you can’t really tell what this app’s features are clearly from the App Store listing or onboarding. It’s not until after they force you to upload contacts, connect accounts etc that it becomes clear and in my case the answer is it’s not useful. Then to add insult to injury, it DOESNT HAVE A WAY TO DELETE YOUR ACCOUNT in any automated form as required by CCPA & GDPR. Instead you must manually email them which you can’t do easily you signed up using Apple ID and a scrambled email. TLDR: think twice before making an account here.