Contact Rapid Ring Support

I went ahead and installed this “fast” ring app version to try it. I logged in, tried to experience fast view of my 3 devices- all three were fast failures. Retried and they kept failing. In addition, this fast app version reports the doorbell has a bad connection. Ridiculous as the full app doesn’t report that problem, and it also pulled up live video feed just fine, but with its usual sluggishness. I have a mesh WiFi system, with a node near the doorbell- I checked my WiFi app, and it reports the doorbell has an excellent connection. The full regular Ring app agrees with my mesh WiFi app- it’s excellent. Go figure.🤪 So not a good experience here. I also find it annoying to need yet ANOTHER app- why not just fix the original app, and design it prioritize notifications and the video feed? Am I supposed to get double the notification from two apps? The irony of my setup is my Arlos have the complete opposite issue- I get notifications super quick, with the event, and even a video preview snapshot highlighting whatever triggered the event. Great, except that pulling up video can be PAINFULLY slow. Ots faster if I go look myself sometimes. 🤦

For a few days I noticed a slight improvement in the live view connection speed. Then it slowed and balked again like always. Then I upgraded to the latest iOS and for four glorious days it worked beautifully. Now I get a message that the live view connection has been lost and that I need to connect to the internet. All of this while my wifi signal is burned into the screen. I rebooted the router and the cable modem to no avail. Used router settings to check internet speed and it’s excellent. Device health indicators all good. But no live view, just insulting error messages. And don’t even THINK about contacting Ring for support. You call their 800 number and get a recording that the call could not be completed as dialed. “Please check the number and dial again.” Just another miserable experience added to a litany of others related to the worthless and deceptively advertised Ring Doorbell, THE most disappointing product I ever acquired. I would SO love to have that money back.

If you rely on this app to provide notifications of activity I would look elsewhere. This app will out of nowhere log you out without notification of doing so for whatever reason. You will be presented with an “unknown error” message when attempting to log back on. Doesn't happen often but if this were to happen during a critical moment your security would be compromised without you knowing. Currently going on 7 hours without being able to log on. Ring in general is really just decent for video evidence if that and not a good real time video tool. Upon notifications in the middle of the night you find that it is difficult to connect to and unreliable because of the time it takes to connect. By the time you get a real time view you are a minute or two behind in a game that’s generally over in seconds. Don’t waste time and look elsewhere or just clear the structure yourself.