Contact BET+

Contact BET Support

Published by on 2023-12-06

About: BET+ is a premium online streaming service with over 2,000 hours of your
favorite Black content from the best Black creators. Now you can stream Black
culture: the movies you remember, the TV shows you love and the new series you
can't live without.



How to Contact BET Customer Service/Support

BET+ Contact Information

Listed below are our top recommendations on how to get in contact with BET+. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact BET+. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).



Verified email  

Contact e-Mail: [email protected]


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Developer: BET Networks

E-Mail: [email protected]

Website: Visit BET Website

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Developer: BET Networks

E-Mail: [email protected]

Website: Visit BET Networks Website



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Privacy & Terms:

https://www.bet.com/betplus/terms-of-use.html

https://www.bet.com/betplus/legal-faq.html

https://www.bet.com/betplus/privacy-policy.html




Reported Issues: 61 Comments

3.8 out of 5

By Dee

2 months ago

I have the same complaint as all the rest mention above in comments since September 2023, everybody can't be wrong!!! I've tried every avenue, email,phone,and spoke to several customber service reps, still problem not fixed!!! Deejustsaying

By LINDA ANN COOKS

5 months ago

I AM VERY UPSET WITH THIS BET-PLUS I PAID FOR THIS CHANNEL JUST SO I COULD WATCH SISTERS, RUTHLESS,OVAL AND NOW YOU,ALL PULL THIS LITTLE TRICK ON US NOW YOU WANT US TO PAY TO SEE THESE SHOWS, SOME OF US CAN,T AFFORD TO DO THAT AND PAY THE 10.81 A MONTH. MR TYLER PERRY DO YOU THINK THIS IS FAIR TO US THAT PURCHASE YOUR CHANNEL FOR THESE SAME TV SHOWS THAT SRARTED OUT ON THIS BET-PLUS?

By easter johnson

11 months ago

i sign up fatima and caint seemto watch its cause its keep freezer up

By Elsie Ford-Jones

1 year ago

I am having trouble pulling up my bet plus account and I have paid annual

By Carla blaylock

1 year ago

I'm trying to watch season 2 of zatima And it won't let me

By Brenda A Watts

1 year ago

How can I cancel my account. I cannot sign into my account on my tv because it only has numbers on the remote. I cannot cancel my account because I dont know if it is ios tv or what. Please just cancel my account so that I dont pay that 10.00 per month.

By Henrietta Armour

1 year ago

I do not have an account was trying to get it but that's what you keep saying, why anything dealing with Negroes is always difficult to contact or call is it because of the greed for money I already have bet now you add plus for more money I am shocked at Tyler Perry not including some of the shows that are connected. I am Pissed at how you are so greedy for money that affect the average person trying to make it

By Rufus Freeman

1 year ago

When I try to create a BET PLUS account I get the message that I already have an account. I have not set up a BET PLUS account. I also get the message saying that an email will be sent to my email to reset the password. I never got an email.

By Nannie Coxton

1 year ago

I can't get better, it keeps buffering, its been a week now, what the hell is going on.o want to cancel if it doesn't stop, this is ridiculous.cancel it, there is no shows....

By Towena

1 year ago

I pay for BET+ subscription, so I can watch all the shows. Why do I need to pay extra to watch current season of sistas? Starting to feel like this is a ripe off.

By Constance Myrick

1 year ago

i cant get bet plus why i got to sign in every time iwant to watch it isign is they wrong pass word

By Jeannie day

1 year ago

I too feel like everybody else I pay for my BET subscription every month but then like the oval or Sisters they want you to pay additional money to watch The next season This is the whole reason I bought the subscription was to watch these shows and are you kidding me now I'm paying to not be able to watch them Just one of your unsatisfied customers Keep address not an actual phone number that you can talk to a actual person

By Dora Harrison

1 year ago

I am trying to pay my BET plus they are they change my credit card so it went off so I already put in until time with someone please help me bet t

By corteca Jefferson

1 year ago

Overcharged my account

By Siddeeqah Penn

1 year ago

I love my BET+, but the app has connectivity issues. It takes 5 minutes for the app to stop buffering and when it does come through it doesn't display any of the shows and no shows play. It has been over a week that this has been happening. I have changed HDMI ports, restarted my fire stick, deleted the app and redownloaded it and nothing has changed. My issue with all of this is that you will be taking your money on time every time, but I cannot watch my shows when I want to. I am paying for no service ? That is unacceptable. I am asking that you fix the problems and make sure that this is not reoccurring issue. Today is December 5th, 2022 at 5:58pm Thank You For Your Time, Siddeeqah Penn

By Janet L Gause

1 year ago

You guys are charging me for BET Plus and I can not watch the Oval, Ruthless. They want me to pay extra to see these shows. I need to cancel because I can not get the shows I sign up to see.

By Aaron hickman

1 year ago

I just made a payment and I only can watch some shows of Martin why

By Cheryllynn

1 year ago

I wish to cancel my subscription and I am really disappointed in this network as it is such an egregious grab for money. CANCEL MY SUBSCRIPTION IMMEDIATELY.

By Roderica Hughes

1 year ago

having problems streaming my christmas movies on my tv but not on my computer

By Cass R. Miller

1 year ago

The email is not an efficient way to solve my problem. I need a phone number to call. I have an account that I cannot get into. I have tried changing the password several times but I cannot see BETplus. I have been paying the monthly fee without access. Now I think I have open more than one account with no access to BETplus. Please help!

By Deana Person

1 year ago

I have a subscription to BET plus on ROKU, but it is not streaming the Christmas movies..what is the reason for that?

By Mary Grimes

1 year ago

Can someone please tell me what is going on with this BET plus

By Gregory B Glenn

1 year ago

Why have to sign in every time.Also it freezes up alot

By Alicia MOORE

1 year ago

i would like for someone to see why I could not watch Season2 episode 10 of All Queen Men. It acts like it wants to load but it keeps crashing. Someone please help me.

By Kim Florence

1 year ago

I apply for the seven day trial, and wanted to cancel. I went through all the steps to cancel to find out that it wasn't canceled can't find the number to talk to anyone. I can't find anywhere to let me cancel this contract I want it off ASAP

By gee dick

1 year ago

no contact to cancel trial, no movie listings, total ripoff.

By Elizabeth Johnson

1 year ago

can not get sisters season 5 by Tyler Perry

By Barbara J Mays

1 year ago

What the hell is going on we cant cancel? I will be calling my bank to stop monies from coming out. You can not get support from support this need to be reported to BBB a fucking RIPOFF

By Jackie Phillips

1 year ago

I ordered the trial period for BET Plus while watching TV and I would like to cancel it immediately. It was done accidentally. How can I cancel

By Richard Grant

1 year ago

Please stop taking money out of my account I unsubscribe BET plus

By Carolyn Stallworth

2 years ago

The subscription when I signed was 9.99 why was I charged 10.85

By BELLYNE FEQUIERE

2 years ago

Hello I signed up for the free 7 days trial period which ended today. I canceled the subscription yesterday as I am not pleased with it however, this morning at 4am, I was charged for a year. I need to cancel this and get my money refunded and I am not able to get through anyone in customer service. I try to support but, this is not a way to do business at all. Please refund my money in full ASAP otherwise, I will seek legal counsel for this. Thanks, B. Fequiere

By Jeanette Williams

2 years ago

I need to exchange credit card before February 23, 2022.

By LATASHIA JONES

2 years ago

I NEED HELP WITH MY BET+ THEY ARE TAKING PAYMENT MY DAUGHTER PUT KARRONWARD522@redacted I DONT KNOW IF U ARE TAKING THE PAYMENT FOR THAT ACCOUNT OR WILLSSACORA@redacted I RESTSET THE PASSWORD KARRONWARD YOU TOOK A PAYMENT TODAY. PLEASE HELP WITH IT

By cheryl a pickett

2 years ago

I would like to cancel my account. don't see a number where to call or how to cancel.

By Tara Knight

2 years ago

My bet plus is unavailable to me and for me to get help they want yo charge me a dollar on top of what they take from me every month alrrady. Thts not fair at all and they nees to fix it or give me my money back for the month of December because im not paying for something tht doesn't work..

By Kathy

2 years ago

I've been subscribed with you all for some time now and always have trouble watching certain shows and do not want to keep paying for something that I'm not getting.

By Angela Chatmon-Hannah

2 years ago

I would like to be contacted by a PERSON. I think it is horrible and the thought of not being able to assess information. Why is there not a contact number? I pay my bill monthly, but I surely am NOT getting the service. I am not receiving the channels that I pay for, and have not for a while. Please have someone reach out to me at: angelsheaven99@redacted with a contact number. If not, I have no choice other than to cancel!!!

By Charlotte High-Frost

2 years ago

Would like to cancel this Bet+ from my bank account now please.

By mae nichols

2 years ago

I want my BET cancel I try it the same night twice and I've try several times since so I hope you will take care of this matter

By LaVonne Holmes

2 years ago

I am being charged on my debt account for BET PLUS by ViaCom International and I can't get anyone to resolve my problem. I cancelled my subscription for months ago, now I'm being charged again.

By Delores Thomas

2 years ago

I want to see bet plus on my TV, is this feature costing me more? How much is my monthly rate? I'm only able to watch bet plus on my phone. I would like to use my computer & my tablet.

By Gwen Wheeler

2 years ago

I am concerned that I am UNABLE TO ACCESS MY account that BET+ SAYS I have via ROKU. I DO NOT want to be charged for service I am NOT getting. I am UNABLE to get pass the password. I've tried resetting it so I can UNSUBSCRIBE AND CANCEL ON ROKU.According to other customers and my own attempts to reach anyone on the phone " Operator is unavailable" a resolution to this problem may be very difficult. I am hoping I DO NOT get a bill for a service I have not received..BET+ says I have an account again I am Unable to access to CANCEL my subscription on ROKU! I look forward to a response and resolution ASAP...Thank you.

By blanche sapp

2 years ago

I am having trouble trying to get touch with bet + to resolve my issues with my progam on my tv I gave all my info to start the free trail on my tv when I try to play bet on my tv it says no internet connection all my other connections play very well . I got a message saying my account has started why I can't get the trail to start on my tv.The advertisement say you can watch on any device.looking for a answer soon I tried the phone number12026082000 no one to speak to. If I can't better service please help to cancel the service and get my account closed.

By Katia Wilson

2 years ago

The channel will not load on my TV of course you know...they took the monthly fee & I have not been able to launch BET + for 3days. Reach out to customer service & the response is someone will get back to me. It's been day 4 no response. Poor customer service

By Hudluv76

2 years ago

I started the 7 day free trial and they charged me for a full month on the very 1st day. I immediately canceled and emailed them but have yet to get a response. I want my money back

By Marcia Peters

2 years ago

It is obvious after reading comments above that your customer service platform is a JOKE!! I’m canceling my subscription as of today! Yes, today even if it is a holiday and you have NO technical support available nor any actual telephone number for a customer to call. This is pathetic and sad

By Darlene

3 years ago

This service is trash! BET needs to do better. If I pay for a subscription via Amazon Prime, and the money has been taken out of my account, can anyone answer why I can't access it on my Amazon fire stick? Why am I being asked to pay another $9.99? That's not happening. Then I tried to resolve by emailing support@redacted and my email was returned. This is trashy service. I just cancelled my account on Amazon Prime and it better not draft my account in March.

By Shelia Bolden

3 years ago

I've been trying to renew my subscription with Bet+ however it wouldn't allow me to put in my new information..it keep popping up on a error...this doesn't make sense.. unbelievable

By Althea Miller

3 years ago

I just renew my subscription and my channel is buffing, saying there's a problem, I shouldn't have to pay any money for you guys to get it right. I want my channel fixed or I am going to cancel this service.

By Patricia

3 years ago

BET PLUS AND VIACOM ARE HEADED FOR A MASSIVE CLASS ACTION LAWSUIT! I SIGNED UP FOR THE TRIAL WEEK FOR BET PLUS ((((THROUGH APPLE TV)))) AND SOMEHOW, BET PLUS CHARGED ME FOR A WHOLE MONTH AND I DELETED MY TRIAL AFTER 3 DAYS. APPLE TV CAN'T HELP BECAUSE THE CHARGE SAYS "BET PLUS" ON MY BANK STATEMENT. CLEARLY, I NEVER AUTHORIZED BET PLUS BECAUSE I NEVER GAVE THEM MY BANK ACCOUNT INFO BECAUSE I HAVE (((((APPLE TV ))))) TO GO THROUGH TO AVOID ALL THESE AGGREGIOUS GRABS FOR MONEY. CLEALY, THE BET PLUS ALGORITHM SNATCHED MY DEBIT CARD # FROM THE APPLE TV APP, WHEN I SUBSCRIBED FOR THE ((((( FREE 1 WEEK TRIAL FOR BET PLUS))))). BET has nothing. No new content. If it wasn't for Tyler Perry, BET would be obsolete!!!!! Now that their Tech Team has designed/programmed and algorithm to ILLEGALLY GRAB SUBSCRIPTION FEES AFTER A TRIAL PERIOD, they may very well become Obsolete. Finished. Done. I have an Attorney in the Family. In NYC. Anyone want to file a formal complaint, contact me; PATRICIA E CHANDLER Pchandler2012@redacted No one who plays with my money, ever Wins!

By Monique

3 years ago

I canceled my Subscription for the free trial before it was over and I still was charged. Now I go on to the web site and see that it wasn’t canceled and guys are trying to charge me for the month of March. I try to cancel that and “mysteriously” it’s not allowing me too. On top of that there’s no number to speak to anyone. I want me my money back on my card and Subscription canceled.

By Melanie Murphy

3 years ago

My child renewed my subscription by accident can u please put my money back on my card cause that's all I have please

By Timothy Williams

3 years ago

Why am I getting double billed

By Patricia Rogers

3 years ago

Need to show on all my TV in the house.i am a paying customer

By Gwendolyn Russell

3 years ago

I am trying to watch BET+, I already have an account, I pay $10.88 a month. So, why is it offering me a free trial when I already did that. And why is so hard to get in contact with this company, you should have some contact number. Tyler you make enough money, we as customers should not have to go thru this, even for canceling, it crazy.

By Thaddeus Fairley Sr

3 years ago

It keeps telling me the video is unavailable on my firestick

By Shelia G Westbrook

3 years ago

I have contacted you 3 times please I need help. Why don't you have a 1 800 number so we can contact you directly. If this isn't resolved I'll have to cancel my subscription. Please try resolved this problem my bet+ doesn't work on my phone nor my firetv . It keep saying the picture is unavailable when I try to pull it up.

By Sarah l Coggins


Ruthless by Tyler perry want play going on now a month.

I’ve had bet for almost a year now and pay monthly for the app. I got it on my fire cube well I only got the because of my favorite show RUTHLESS by Tyler perry yes I pay this much money to watch one tv show that’s how much I love it I also watch the oval on my Directv and thank god it comes on that are I wouldn’t be able to watch it probably either. Anyways to get to the matter. I been trying to watch season episode 5 of ruthless well going on a month now I can’t watch it buffers there’s a circle in middle of my screen that spins around and around and no it’s not my internet and it’s not my fire cube because I’ve done everything possible tech wise I’ve rebooted my fire cube my internet and even my my wifi on my iPhone and my iPhone still want play and I’m able to watch any other show on both my BET t apps just fine. And it’s starting to really aggravate me like I’m bout to just stop my subscription all together because I noticed that it actually will come on regular bet I just got to wait so why should I pay for a app that I got to watch one show and it not play. And yes everything is updated fine so nope that’s not the problem either and also I’ve deleted and reinstalled the app on my fire cube and iPhone so it’s on bet pluses end and if it don’t start working by Monday I’m stopping my subscription and waiting to watch on my Directv regular bet



By nianxah


Not worth the cost

I found myself really disappointed with this app. This is my first month using it, and I wanted longer than the week trial to explore what the app had. For one, the options aren’t great— they promote Tyler Perry’s works as if they have all of them, but a lot of fan favorites are missing, so that was misleading. Also, they could put more shows on there such as The Fresh Prince of Bel-Air, Girlfriends, Black-Ish, or classics like Good Times and The Jeffersons. Or any of their shows such as past BET Awards shows, 106 and Park, etc. Anything beats the lackey selection, it’s a shame. As a hard-core fan of the show “Martin”, I found myself EXTREMELY disappointed that every single episode is cut how they air it on the channel; if I’m paying $9.99/month, the least they could do is show the FULL episode and not leave parts out of the episodes. It is definitely NOT worth the $9.99 per month. It makes no sense how Disney+ is only $6.99/month and their selection is immaculate. That and other streaming services make BET+ look like a scam. Do not buy.



By iamsix3


BET this is RIDICULOUS

Can someone please explain to me why the apps for us by us are usually GARBAGE! Always always always issues with BET (& OWN). BET+ FINALLY got an app for the Apple TV. BET+ is $9.99 a month so if you charging, make sure the product is worthy. I tried to watch The Oval on BET+ and after certain episodes, it asked me to pay for it or the episode just won’t play. Also, the BET awards were last night. Why wasn’t it uploaded to BET+ for the customers paying for the app to see. Bottom line is I have to have the BET+ app & the regular BET app. UNACCEPTABLE!!!! It’s great to support your own, but not when they are giving you poor products that you have to pay for. Get it together BET or stop charging for BET+ until it’s complete. I’m canceling BET+ membership until they get their act together. May as well use the free app even though that’s faulty to. I go there sometimes to watch shows and get “sorry, this video is not found or no longer available due to date or rights restrictions!” Sad!




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Why should I report an Issue with BET+?

  1. Pulling issues faced by users like you is a good way to draw attention of BET+ to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
  2. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
  4. If you are a BET+ customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using BET+.


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