Contact Saturn Support

by Denizbilg

First off, I’d like to say that I actually love this app. As a teacher, it helped me survive a convoluted 6-day cycle last year, and it’s been absolutely vital in helping me juggle the demands of hybrid learning. Up until yesterday, I was using this app every day, multiple times a day- even multiple times each period to check our remaining time before the bell. Unfortunately, Saturn has decided to remove all teachers from the app “for the safety of the students.” I don’t see why they are unable to provide teachers with access to the scheduling features but restrict direct communication with students. I’m also particularly upset that they made this change in the middle of the pandemic. Technology is a critical component to any teacher’s job, especially this year. Having one of my go-to platforms suddenly delete my account with no warning and no explanation is truly disorienting in what is already a difficult year for teachers. I agree that maintaining the safety for our students is the #1 priority, but a disruption like this is by extension affecting my students, and I don’t see why you can’t find a way to keep kids safe and still give teachers access to the scheduling features. Please reinstate teacher accounts- I love Saturn and don’t know what I’m going to do without it!

by Lucious Locks

I feel like the thought was there. But I do not see any benefit from this app. I was reading other reviews and it sounds like they’re developing bad habits in class by staring at the timer in this app until class is over. Also when I went in to set my schedule and everything, not only did it not allow me to set more than one class but it also crashed while doing so. This problem can easily be fixed. But I also think a place to write down homework would be a fine addition to the app. When my day is done, on the main screen it tells me to make sure I do my homework. Which only makes me want to check if I have homework. If that feature was included in the app, that’d be great. Right now I find the functionality of the app is way too basic. I find no real value in downloading this app. It would only be a waste of time and seemingly a distraction during class. However, that could change with some creative and beneficial additions and changes made by the developers.

by Rachel3938178

I don’t have a whole lot for this review. I will say that the reliance on customer support is annoying. You can’t be verified or have you schedule until you get in contact with support. It‘s tiring just to get it all setup. Not to mention you have to have a lot of students in your school on it to do anything. I waited 2 weeks without being verified till I got in contact with support only to then not be able to do anything because they hadn’t set up my schedule. Also support takes for ever to respond. I really think that it would be a lot easier to add when the classes start and end when you add them. I know my schedule I should be able to just tell the ai what time my class lets out. I think the idea is amazing. I would love to have an app that tells me how much longer I have in a class and to chat with people in my classes who I’m not exactly friends with. I feel like if they were making money off of it somehow they could make major improvements. There’s no ads so the team is probably underfunded. If they added donations or ads I’m sure it will get better. Right now, though I can’t give it more than 3 stars.