Contact Remote Support

Almost a YEAR later and still no update with a fix (despite a response from the developer stating they were aware of the problem)! Completely unacceptable. I purchased the lifetime option of your product “Remote Vizio” and it works beautifully. However, I updated to a newer iPad and after reinstalling the app, it wont recognize that I have the full unlocked version. I tried to re-purchase the app (because i liked it that much) and it states that its already been purchased and asks if i would like to get it again for free. After saying yes it states that my purchase was successful but i do not have the full functionality. Multiple emails and support requests to the admins for this app and no response. I guess they got their money and dont care anymore. I would easily change this to a 5 star rating if they would fix this issue on their side.

I purchased the lifetime premium pass for 15 dollars so I could have access to the full remote. Features such as the touch pad (being able to use arrow keys up, down, left, right arrows) and editing brightness, contrast, etc. is locked behind a paywall. I wasn't even too mad about that so I purchased it bc it's a one time payment. Except it still won't give me access, I tried to repurchase it and it says I already have purchased it. But everytime I try to use the touchpad or click the menu button a pop up opens asking if I want to buy the premium pass. I want my money back, don't download this app.

I loved this app and it had amazing reviews when I downloaded it. All of a sudden it required me to pay for the app to use it and so I did because I had great success with it but then it stopped working. I know it’s connected to my tv because I can press menu and control the volume but that’s it. I’m very disappointed. Judging by the recent reviews it looks like this app has gone down hill. What a shame. I emailed the company asking them for help since I’ve paid for the app now I deserve a working remote.