Contact Firewall Support

by Behind The Mask

Like most, I had high hopes for Firewall. On day one, it blocked 7 robocalls. Gotta love that! But for me, the caveats quickly began to mount.

- Call quality is terrible. Every time anyone called me, I'd have to call them back to be able to eliminate persistent noise and dropouts.

- Calls in the call history no longer display the proper label (e.g., "home," "iPhone," "work," etc.). Instead the label is replaced with "Firewall." So you have no idea where the person is calling from. That's not trivial. It's often important to know if someone's calling (or called) from home or work, etc. Firewall removes that information. Bad move.

- Voicemail messages are intercepted and are handled in a very clunky manner within the Firewall app. I hate it. Furthermore, far too many taps are required to get to the audio playback.

- When calls come in, the app's interface is different from the Phone app, which is disconcerting. And the button to answer calls is blue instead of green, which is just dumb. There's a reason that conventions exist and have become *universal*: Green is for "go," and red is for "stop."

Although I loved having unwanted calls blocked, the caveats are simply too intrusive. So regrettably I've removed Firewall. It's a great idea in theory, but these issues need to be resolved. Until then, Firewall falls far short.

by Ninja4life9774

I did not like your service, so I got out of the subscription and dialed the appropriate number for my sprint carrier *720 to end the call forwarding, but it still didn’t work. Kept getting text messages from firewall saying I am missing calls and that I need to dial *720 again, since I am unsubscribed. I have done this plenty of times already, I emailed customer support with a full explanation of my situation and of my attempts, and all they told me was to dial *720 for sprint to end the call forwarding, seems like they didn’t even read the message.. I’ve missed important calls, such a disappointment, please fix this.

Update: In the end, I was told to contact my carrier to manually disable the call forwarding..

Update: to this day unable to get it fixed. (Months later) Have contacted my carrier multiple times to try to resolve but the issue persists. What the heck did you guys do?

by Kiikiiblue

I thought this app that got good reviews would be great...but alas I stopped call forwarding and went back to Hiya! Call quality was not good (according to the people I was talking to) and I sounded like I was in a tunnel. Several calls from people that are Favorites on my iPhone didn’t come through so who knows how many other ‘whitelisted’ calls I missed. No option to reply to calls I can’t take with a text message like I do now (I have a job!) Yes, it stopped robo callers which is great but too many bugs at this point to be confident with the app and knowing my legit calls are coming through. Sorry...the idea is great but the value isn’t. Maybe keep it totally free until you have all the bugs worked out. I’m hoping I don’t get charged...there’s nothing I could find to cancel!