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Company Name: Prenetics Limited
About: Welcome to Circle, an all-in-one at-home testing app that shares bespoke health
insights at your fingertips. Join 100,000+ Circlers to take the first step of
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Circle Customer Service 💢
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E-Mail: [email protected]
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Privacy Policy: https://circledna.com/privacy?lang=en-us
Developer: Prenetics Limited
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4 Most reported problems 😔💔
When choosing this company I was led to believe that it was a UK company but the Fedex return label for the DNA kit was addressed to an address in Hong Kong. Further the FEDEX return label failed as the shipping account must be in the UK. I raised an email complaint (the only way to contact Circle - no helpline) and have had no reply for 3 days. Seriously doubting the credibility of this company and hope I haven't been ripped off again! I would like Circle to respond ASAP or will be asking for a refund.
DO NOT BUY
by KarinaCharisma
This wasn’t my first dna kit. I liked the special features that circle offered that others didn’t. The results said I was half Asian. I’ve done other dna tests, I’m 0% Asian. Couldn’t trust anything I saw after seeing such a big error like that. To top it off I got slapped with a $120 fedex shipping fee AFTER I already submitted everything back using the prepaid shipping label that was accepted. Worst experience ever. Absolute total scam.
Can’t register
by Yu4643
I am creating my profile but the keyboard doesn’t disappear so I can’t even click create profile bottom
Can’t sign up
by Anissa Hsieh
After verifying the email, can’t type anything on the password
I am very sure all the good reviews from buying 🙄
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