Angel Eye Reviews

It’s disappointing!!! I can’t be traveling a hour everyday to see my baby, so when they told me I could use AngelEye to see my baby from home it have a little bit more comfort that even though I’m not with him I’d be able to see him, AngelEye has been down more than what I have been able to see my baby, and when I can see him it freezes, it’s not totally live, I have to exit and go back in to see if there is a position move to tell if baby is awake, most of the time the option to see the live video is not an option. With all the technology in the world you’d think it would be color right, wrong it’s not. They need to make a lot of improvements. I really hope my baby can come home soon because AngelEye is not helping very much in making me feel some comfort in being able to see him when I’m not with him.

AngelEye is not working for us and the help line is not helpful. The helpline is an answering service that lets you know your call will be returned within 24 hours. Very disappointing in level of service. I believe the technology is great and a wonderful way for families to see their child. Lack of service is a major downfall, without service even the best ideas fail.

I absolutely hate the new camera system. The quality of the camera is very poor. I wish they would go back to the old camera’s.

The cameras NEVER work. Do yourself a favor and don’t even attempt to use AngelEye!! It is so incredibly frustrating when you want see your little loved one and not even ONE time did the cameras work! The hospital made sure they were setup properly on their end so it’s an this app issue.

For the past week I have been trying to see my grand daughter and the site does not work. All it does is circle won’t open and I know for a fact that the camera is on at All Childrens

While it’s amazing to be able to see our little one, AngelEye crashes and fails to load on every device and at all times of day. It’s also not built very responsively and makes it difficult to do basic tasks like navigation.

This is the best comfort in the world, as long as AngelEye doesn’t crash or freeze. Sometimes it’s hours before AngelEye will even let you log in.

It just spins and spins I have had to uninstall and reinstall at let 4 times. I just stopped trying to use it

Who ever thought of this idea deserves an award. Comfort to parents who must leave their helpless babies even to take a shower.
I gave a 4 star because most of the time my grand daughter is off camera which I blame the staff....not so much, I’m sure they have loads of work. At the end of the day I’m most grateful for both the technology and the staff.

Love AngelEye. However when the system is down not sure if it’s AngelEye or the hospital that has the problem.

I do love AngelEye and to be able to peak on my baby whenever I want, makes missing him easier. My only thing about it is the system crashes a lot so I have to call the hospital so one of the nurses can fix it… not a favorite thing on either end. But like I said it has made this difficult time away from my baby so much easier so thank you for the system ♥️

My son was born prematurely. AngelEye is a god send. I can check in on my little boy anytime I feel the need. We live two hours away from where he is hospitalized. Thank you all so much for inventing such an app. This makes a difference to me and other parents with a similar situation.

This ap is the best part of technology. To be able to view my great niece is fabulous. She had emergency surgery and will be in NICU for a few weeks. Watching her every day is so special. Congratulations to the inventor and thank you to Angel Eye.

I never knew how hard a nicu stay really was until it was our newborn. Being separated from your hours-old baby is such a difficult thing to experience as a parent. This amenity made it bearable because we were able to see her the whole time we couldn’t be next to her. It also allowed my family to be able to see her. I am so very grateful for AngelEye.

We are so grateful for Angel Eye affording is the ability watch our Beautiful Bundle of Joy. As a grandparent who was not able to hold her before she was whisked away, it not only gives the parents peace of mind while she's away from them but have me an opportunity watch her little moves. Thank You and St. Tammany Parish Hospital!!!

AngelEye is awesome, but I should not have to uninstall and reinstall for an update

I get to sit and watch my grandson for hours if I like. Thank you for this application and the monitors. I love it.

These cameras are heaven sent. It has calmed my nights being able to watch my girls when I couldn’t be there.

This is the most greatest thing I’ve ever used.. to see my baby and watch her grow and wiggle.. even though I’m far I don’t feel so far.. she’s there alive and wiggling and being a beautiful baby🥰 I’m grateful for this eternally grateful !!

This is such a help and it literally takes off pounds of stress when you are away from your baby. Thank you.

Orientation is messed up and doesn’t rotate properly, does not keep users logged in, constant white screen.

AngelEye was helpful at one point but since they updated it, it looks nice but I cannot see my child. When you go on the website there is no customer service number and when I log on to the computer site, it consistently freezes. I do not know how this company maintains contracts because the service is reliably inconsistent.

AngelEye was useful in the beginning. It would freeze as soon as I opened AngelEye , after refreshing, it would work. That was tolerable. Now every time I exit out of AngelEye it makes me login! AngelEye is constantly freezing, then wanting me to sign in. It didn’t do that in the beginning. It’s very frustrating when you have to login 5X back to back because AngelEye is having issues!

Don’t bother with AngelEye. The company will probably out of business within the year.

When told of this systems availability at Tufts Medical Center in Boston, my wife and I were excited to be able to see our new born in the NICU. I guess more relieved that we could check in on him when we weren’t physically at the hospital which for us is 45 minutes away.

Well tonight I installed AngelEye and noticed the other reviews, but went straight to see our new little guy... What did we see? Nothing. A blank white homepage, some other useless buttons on the footer of AngelEye , one where my wife and I chatted between iPhone to laugh at how pathetic this development and release of sw was.
It’s sad really that a team of devs could have taken the time to create this (good idea for an app) and then fail so hard on qa’ing AngelEye and then pushing it to production and AngelEye Store.
Feel likes it’s something some colleges kids wrote up, but failed to follow through on some key aspects of sw development. The crazy thing is that clearly they have signed some decent deals with hospitals to have this system installed so they can’t be complete idiots.. At some point this might have worked, but clearly they’ve since dropped the ball.

Funny though, the one and only 5 star response came on the same date as a Developers Response did that replied to a unsatisfied end user. Smells a little fishy... like as if they’re more concerned about their ratings than rolling out a patch to fix their app. Maybe their ratings could improve if they’re devs unit tested and QA fully regression tested AngelEye before releasing it.

As President Trump would say, “Sad”.

No consistency at all. Rarely able to get any type
of video & can only occasionally get grainy still frame. Constantly states “receiving care” even though I can confirm with the nursing staff in front of me and see that the camera is actually on. AngelEye is complete garbage and is actually WORSE than if I would just get on the website. Even when i get on the website i have to refresh the page sometimes up to 10 times just for a short glimpse of an image. For something that is supposed to give parents peace of mind this is greatly lacking the ability to do so.

Please add an option to stay logged in. Really frustrating having to log in every time I open AngelEye .

Video streaming works ok, seems to help to play/stop/play in order for the video to actually start working however

The new update needs more improvement. The ‘Remember me’ function is great, but is also misspelled as ‘Remeber.’ The video part of the update is horrible. It cuts of 1/3 of the video with a white bar on the bottom, so I can’t fully see my daughter’s.

Cool app when it works, but video does not function quite often and causes anxiety for wife not able to see her baby.

It’s great to see your baby in the NICU.. However , constant freezes , repeated log ins , make it frustrating

The idea of having a webcam on the baby incubator is awesome and we are very grateful for it. When it works it’s great. But it hasn’t been working for the last two days.
Quality of The image is fairly low.
Messages in the chat are only visible to some users for some reason.

I love being able to see mine. But I have to delete AngelEye after watching and logging out every time I have an iPhone 8 what am I doing wrong. Tammy