Contact Hotel Ever After Support

I pay $10 a month for a gamehouse story subscription but when I went to play this game it wasn’t unlocked. so when I went to unlock it by paying for it (generally if a game house game hasn’t synced with my subscription when I go to pay for it it just unlocks it and doesn’t charge anything) it charged me $10 for a hotel ever after subscription... what’s the deal? I already pay ten a month to get all games free. Why did it charge me $10 for this game in subscription form? When I go to my iTunes there is a subscription to Ella’s hotel game AND game house story’s subscription. The game by itself is $10 so I’m not sure the problem. PLEASE help me understand or I’ll have to cancel both. I can’t afford 20 dollars a month on these two things.

I click on the first level, and the game shuts down. It’s disappointing how new GameHouse games seem to be rushed for a release and have many issues. After the update, I can now start level 2 if I hurry. With a minute of launching the game it goes to a black screen and exits the game. If I am looking at the levels and not playing them, it will exit after about a minute. I have uninstalled and reinstalled the game. I’m using an Apple iPad 5th generation with the 12.3.1 iOS. I downloaded the latest version of this game, and I still can’t even finish the second level because it continues to go to a black screen.

There are a few reasons I didn’t purchase this game. I play my games on an iPad. First of all, the game crashes after playing every level and a half or so. The pictures sometimes aren’t all there while playing the game, particularly when filling out the guest card. Thirdly the game was boring. I understand starting off slowly so the players can learn the game, but the pace never picked up after the first 10 free levels, and Carl the mouse always popped up in the same location. The positives were the story line, I was interested in Ella and her wicked step mother (I see the correlation), the graphics were cute, and I liked the characters. I love all the Delicious Emily games and look forward to Gamehouse releasing new games like the Delicious franchise, however they rarely have proven to be up to par with Emily. I also enjoyed Amber’s Airlines, and the first two installments of Hearts Medicine, and the first Love Boat. I hope you can invest the time to create more quality games instead of games like Hotel Ever After which seem to be of a lower standard.