Contact Essence Magazine Support

I’ve had a paid subscription for years and prior to an update in 2018 I was able to download magazines, but now I am not able to download the print version of the magazine, I can only download images. I reported this several times and it still hadn’t been fixed. Maybe the app needs to be rebuilt and/or get a new developer. This is ridiculous that Essence can’t get this fixed. I may actually cancel my subscription because I don’t understand why they can’t get it fixed when they are fully aware of it. UPDATE: as a previous reviewer stated the account # on the magazine cover is different from what’s online, so after using the online account number I found online was able to logon and download the magazine view of the magazine. The developer needs to correct the login image to show what portion of the account number users should use or tell customers to go online to get the correct acct #.

Like others who have taken the time to submit a review about this app, I have 2 paid subscriptions, and can’t access the magazines! The first subscription is for the previous app that was discontinued, and the second subscription is for the new app. I’ve submitted multiple complaints about this. It’s absolutely unacceptable, unprofessional and poor customer service! Please refund me! This app does not work!!!!!

I will put a one because I cannot give a zero. I have been charged every month for my issues but I have not been able to have access to them. Currently I am unable to access the App nor my issues which will require that I take time out of my day to call Apple I-tunes because I don’t have access to my account number and I am unable to log in... so frustrating !