Essence Magazine Reviews

I’ve had a paid subscription for years and prior to an update in 2018 I was able to download magazines, but now I am not able to download the print version of the magazine, I can only download images. I reported this several times and it still hadn’t been fixed. Maybe EssenceMagazine needs to be rebuilt and/or get a new developer. This is ridiculous that Essence can’t get this fixed. I may actually cancel my subscription because I don’t understand why they can’t get it fixed when they are fully aware of it.

UPDATE: as a previous reviewer stated the account # on the magazine cover is different from what’s online, so after using the online account number I found online was able to logon and download the magazine view of the magazine. The developer needs to correct the login image to show what portion of the account number users should use or tell customers to go online to get the correct acct #.

My current subscription was not immediately available. It took about a month to be able to download issues included in my subscription. Otherwise the magazine is great!!

I was finally able to log in to the magazine on line. As someone stated in a previous review, I had to use a number that was different from the account number on the magazine. I found it on line when I went to customer service. I logged in with the number on the magazine. You will find another account number at the top which is only 8 numbers. Hopefully, you will find success with this process. Now if I could only get them to send my missing paper issues.

Trying to help folks who have been totally frustrated with EssenceMagazine. After numerous back and forth emails, I’m finally able to sign in. Essence sent me an account number which appeared no where on my magazine label. It was 6 digits, not 10 (as highlighted in the sign in instruction). Try contacting them and requesting your account number. I kept at it because I love the magazine and particularly enjoy the digital version.

Sorry app since the update. Still cannot get the digital magazine copies that were lost after update.

Like others who have taken the time to submit a review about EssenceMagazine, I have 2 paid subscriptions, and can’t access the magazines! The first subscription is for the previous app that was discontinued, and the second subscription is for the new app. I’ve submitted multiple complaints about this. It’s absolutely unacceptable, unprofessional and poor customer service! Please refund me! EssenceMagazine does not work!!!!!

I will put a one because I cannot give a zero. I have been charged every month for my issues but I have not been able to have access to them. Currently I am unable to access EssenceMagazine nor my issues which will require that I take time out of my day to call Apple I-tunes because I don’t have access to my account number and I am unable to log in... so frustrating !

All my previous magazines have been deleted, and now you’re asking me to pay per magazine when I have a subscription. Refund your customers and get a better strategy on how to retain any existing subscribers, or how to acquire new customers. As one fellow subscriber mentioned, at least my O magazine is still up and running even with upgrades. Highly disappointing!!

Digital subscribers are unable to access your online content. The online ads and/or request to allow cookies fill the entire screen. It is annoying and amateurish. This is the third time I have resubscribed after canceling because I love the idea of reading about strong, intelligent, creative, and successful WOC. I want to support but come on, do better.

I have been a subscriber since 2016 but never used my digital account until 2017 I tried EssenceMagazine on my iPad and after four emails to essence they still can not provide me with the correct way to access all my magazines via EssenceMagazine

EssenceMagazine has glitches. I can’t log in with my Apple ID and I lost the April issue I subscribed to. Even though I download for offline use it does not store it and I have to download it again. Even reading it online, it needs to be downloaded again. Annoying! Help!!

I cannot access my December issue of my essence. What is going on? Why does this happen?

I’m a current subscriber and thought I was eligible for digital access. It’s not giving me the option to select that I’m a current subscriber. I don’t want to have to pay for digital access. I’m deleting EssenceMagazine .

DO NOT, AND I MEAN DO NOT RENEW YOUR SUBSCRIPTION TO THIS MAGAZINE.
My subscription is until 8/21 and I still can’t download the current issue. I Don’t have the option to log off and re-log on. Take so tips from other magazines. Since this magazine was bought out, its be horrible. Clear up the stereotype!

The previous app was much better. I am unable to download the monthly magazine issues it is telling me that I cannot restore my purchases, but I have an updated subscription; then it telling me I have to pay for a subscription. This is totally unacceptable I want my old app back.

I have not been able to access my account and of course cannot access magazines without purchase. The option is not there to sign in. How long before this is fixed?? I only subscribed for the mobile option....

I renewed my subscription after hearing all the kinks and issues had been worked out. Sadly I have not been unable to view the Jan/Feb issue and it’s already mid-January and have already been charged. I will not be renewing again.

I am not able to download the current magazine! I have contacted EssenceMagazine site and Essence both are blaming each other! I don’t have an account number so I am completely lost on what to do next. I am not able to get a refund either.

I thought the kinks had been worked out so I renewed my subscription in March during the quarantine. I can’t access the May issue and it’s May 8. I will never subscribe again.

Unable to load so I m not able to enjoy my subscription this site is not friendly

I had to delete the updated app. I had to reinstall the first version on my iPad to access my subscription. Pitiful. I won't do the next app update.

This new app is horrible. Difficult to sign in and download issues. Too basic. Missing the latest issue. The previous app was much better.