Contact Train Station 2 Support

It’s a basic free to play game, expect to make some bit of progress at first and then have extremely long timers later on. The most frustrating part is the drops. I got one and clearly obtained a legendary train on the screen. In fact it was between another yellow legendary and purple train but the one I got was nowhere in my inventory. When I looked I instead was give. A grey common one. After reaching out to the developers they clearly didn’t care and claimed nothing was wrong with this. So if something goes wrong don’t expect any help. I’m sure even if you actually spent money they would be fine with cheating you and giving you something different than what you expected. I’d recommend avoiding if you want to spend any amount of time in a game later on. It’s really not engaging or fun enough to want to keep waiting HOURS to make a small percentage of progress in quests. After receiving a developer response to this review I can see they do indeed still not care. I had presented a possible bug to them and they refuse to believe anything wrong happened. I really don’t care about getting “good” trains since this a free game. But it’s frustrating when the game does not work as expected and the developers refuse to believe that is the case. If they are unwilling to even acknowledge the possibility that the UI does not match up with what might have happened in the networking back-end then they really deserve a low score.

To be fair, I like the game, like trains, like moving freight. It “allows” me to do all of that. BUT…I’ve never played a game that makes it basically impossible to get the best equipment. Usually you can at least buy the good stuff…not here…you get a tiny percent chance, AFTER you pay to try to get what you want. Not only that, but it automatically advances you so that your best chance of getting the trains you want is taken away from you without choice. You’re left with the only option being paying for a slight chance to get the train you want. Listen, if you like trains, it’s not even about what the train can do, you just like getting a chance to see the different ones and appreciate just that. This game practically takes that away from you. If you enjoy being frustrated and having basically no chance to get the best trains, go ahead, play. Also, the higher you go in the game, the more restrictive it gets! They force new areas on you, limit what you can carry; they trick you…delivered 7500 barrels of fuel to build a gas station…it took many days…guess what? Not one of my trains qualifies to pick up gas at the gas station!!! I’ve added trains and dispatchers thinking I was adding to my future enjoyment…now my trains sit idle because none of them qualify to do what needs to be done. Went from enjoyable to totally frustrating…thinking about deleting…and I’m like the 8th highest player!!!

While the underlying concept and business model is really good (manage limited resources to gather commodities used to make stuff that is delivered to customers) the game itself is terrible. The “currency” of the game are gems and of course the developers want you to buy gems via in app purchases to advance further more quickly. The game has the alternative to complete surveys for gems. The longer the survey the more gems you can earn. This, however, is where it all falls apart. The surveys often freeze up or you don’t match or you are for some reason kicked out. You may get a minimum of 2 gems as a compensation but more over you then get a message that no more surveys are available so come back later. That “later” often lasts 4 hours or more. Over the last several days I have successfully completed only a few surveys. Even more frustrating is when a survey will take you all the way through to the end only for it to tell you you did not qualify and again you only get 2 gems for your trouble and time. If the developers are going to allow surveys in which you give opinions and time instead of make in app purchases to earn gems then this feature should work just as well as the rest of the game. If you choose to play this game either resolve that you will advance extremely slowly or just avoid this game and frustration altogether.