Pen Run app not working? crashes or has problems?

Pen Run Status

Last Updated on 2018-12-21 by Ketchapp

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Common Pen Run Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Pen Run app on iOS and Android devices. Solve all Pen Run app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Pen Run iPhone Issues and Solutions

Pen Run iOS app crashes, not working, errors
Pen Run iOS app network issues
Pen Run on iOS has black/white screen

Pen Run Android App Issues and Solutions

Pen Run has errors/crashing/not working
Pen Run server network connectivity issues
Pen Run has black screen

Pen Run iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Pen Run app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Pen Run app crashes or not working on Iphone (iOS):

Close and restart the Pen Run app on iPhone
Update Pen Run app to the Latest Version for iOS
Uninstall and reinstall Pen Run iPhone app
Update your iPhone to the latest iOS version

Fix Pen Run on iPhone unable to connect to server/internet connection issues::

To resolve Pen Run network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Pen Run black/white screen (blank screen) on iPhone:

Follow the Pen Run iOS app troubleshooting guide Here →

Pen Run Android App Issues and Solutions

Fix Pen Run not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Pen Run app issues:

Force Stop the Pen Run App
1. On android, goto "Settings" » click Pen Run app. » click "Force Stop".

Update Pen Run to the latest version on PlayStore

Clear Pen Run App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Pen Run app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Pen Run.

Fix Pen Run unable to contact server/ Pen Run internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Pen Run » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Pen Run » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Pen Run on android.

Solve Pen Run black/white screens issue on Android:

Follow the Pen Run android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Ketchapp, developers of Pen Run.