Contact Notes Writer Pro 2024 Support

I have been a customer since you began with NotesWriter. Since then I have updated to every new version that has come out. When you started with NotesWriter it was without a doubt the best app of it’s type available. But now and for some time there have been problems with saving a file, with moving a file, and with even moving from one version of the notes apps to another. It has been frustrating to say the least how you started with the very best product available and each time you’ve added or upgraded, the app has suffered a degrading of abilities and become less reliable. I have put up with this and worked as hard as I can to overcome but it is past time for me to let you know that by continuing to make this more and more capable of different things in different abilities you have diminished the services of what you started with. In other words perhaps too much of a good thing reduces what you already had by cramming too much into it. I truly hope there is a way for you to return to the quality you had and the reliability you had with the first. I have faithfully paid you each time for the upgrade only to find that it was not an upgrade but a downgrade. I would be satisfied if I could just have the very first product that I bought which did everything that I, and I am sure most of your users were satisfied with, but you seem to have made that unavailable. What a shame. It was perfect for wordprocessing and writing sermons and manuscripts.

I have the old Notes Writer on my old IPad Pro. I purchased a new IPad Pro and the old app transferred when I set it up, but then it wouldn’t open on my new Ipad. It shows it is there but just blips open and closed. So I was dumb enough to pay for the Notes Writer Pro thinking this would fix everything. I upgraded on my old Ipad to the pro from within the old Notes Writer thinking the files would just switch over. No such luck. I have written several times for help & after a week, they might get back to me and give me instructions that get me no where. I have begged for help and the things they tell me to do don’t go to the screens they say it does. I have even reloaded my new Ipad in hopes that would work but it doesn’t. I would really like to get my money back on the Notes Writer Pro since it is obviously useless to me and no one wants to help. If they would just call or give me a number to call so I could tell them what shows up on my screen where they are saying something else should be showing up so we can figure out the problem. I don’t recommend upgrading. I am going to have to go to a different program and just copy and paste all my documents since you can’t get help with this app. I have been using it for years and never had a problem before.

It looks like I will have to stop using the app I paid for three versions ago. The last huge update has broken the app on my iPad. I was LITERALLY importing a document when it crashed. It now force closes two seconds after I open it. I have contacted the developers several times, and their latest answer (after I installed two more updates) was to use it for a few days and see how it does. HOW DO I DO THAT WHEN IT DOESN'T OPEN? Luckily, I had linked it to my iCloud, so many of my documents are saved, but it didn't back up everything it was supposed to, so some things have been lost. I also can't open up the documents I made in the app in any other app, so those are gone, too. I have given up, and am moving to Goodnotes 6. I am very disappointed, because it was a good app before they decided to break it, even though it did have its glitches. Update: the app is updated to the most recent iteration, and has been the entire time. It still closes immediately upon opening.