My Reviews

I am very unhappy I am in the process of moving and I am also in the process of having to get this new Sim card but they have not sent it to me but they keep saying they’re sending it to me and all of this app accounts are attached to it who else has this problem and who else is that it had to go through this on this app iPhone I have to sign into this app account with this app fingerprint so that verifies me but when I try to put this app phone number in it says that it’s not the right phone number on this app account other than the negative Ness of this issue I love Qlink I think they’re great I think the people are great and they really have been there for me for a long time if I have an issue did you try to take care of it and have taken care of it almost every time but right now this has been really ongoing end it usually is when they have to send me a new phone or something like that it usually takes a couple of months for me to get a package from them so that’s just saying that it is not the people it’s the procedures The mechanical part of it

I can’t make or receive any calls. I checked this app settings and everything is turned on the way it should be. this app bill is paid up to date. I have the unlimited talk and text plan with 1gb data. I can’t log into My because it didn’t recognize this app number. I can, however, still log into this app online account without a problem. I noticed other people have been having the same problem. They say they’ve sent a SIM card and I keep getting text messages to start using the new sim but it still hasn’t arrived. I don’t think it ever will. this app daughter reported this company to the bbb before and left because of issue’s she’s had with them that got no resolution. It’s time I do the same. It’s a pity for them to be losing customers so frequently due to poor service.

I started having trouble with text to anyone who wasn’t on an iPhone. Then Calling anyone who wasn’t on an iPhone. Then in the middle of a conversation this app call dies and says buy more data. I’m on a free plan unlimited service. When I finally got an agent they said nothing is wrong on their end it must be a glitch. It will work when I get off. And they are sending the new SIM card. It never worked again after I got off. 2 weeks new card arrives, now it says no service or I get one bar briefly but can’t make any calls. I had to download an app that lets me text and call. It works but is a different number so I have to tell this app contacts it’s me. I’m going to have to get service from another provider. I’m not sure they care one way or the other.

I have been with Q link for a couple of years they have switched over to 5G and know when I leave this app house I can’t receive text messages or use Data I have a brand new phone so that isn’t the issue I have called customer service they have sent me two SIM cards and I still have no data or can’t make text messages when you call customer service you are placed on hold for hours and than whenever a representative answers you can’t understand them or there is so much static in the background this is a nightmare I have tried emailing calling and asked for call backs and never get help

This company treats people like there on parole, you have to constantly contact them to stay connected & they make that process the worse experience ever! They never answer your calls in a timely manner, constantly send broken, no good & bad links. They cut your services when you need it most. Constantly hanging up, it’s like they know when your away from home & shut you down! They close your account when you don’t know what to do & make you jump through hoops to get in contact with someone

I have had Q link for many years and I received an updated SIM card 2 months and ever since I can’t make or receive calls or texts. I have been trying to call and email qlink for assistance when I call it takes forever to get transferred to a human then I am put on hold saying this app wait will be over 200 minutes so I can leave a callback number in which someone will contact me in 24-48 hours which no one has called back. When I email them I get no response. Not sure what to do.

They sent a SIM card and after speaking to CS several times, this app phone worked fine for a couple weeks. Out of the blue they sent another SIM card which I was forced to use. Now, data doesn’t work at all. Calls and text sound horrible and show up late. It’s horrendous! I’ve called dozens of times and got no help. They had me sit on hold for 2 hours and 40 minutes until they closed. Qlink is a scam and the federal government should investigate this company for taking advantage of Medicaid recipients.

I’ve been tryin to login to My for weeks and I know I have the correct info. It’s pretty sample login. I can’t seem to get any help in a response the only thing QLINK has good for them is the fact that is become unlimited data talk and text which is absolutely awesome especially the fact that it’s free if you’re on government assistance somehow this app mother also has QLINK and is able to actually get service in quite a few areas but on mine I can only get service in this app immediate surroundings

I’ve been using Qlink wireless for a long time, and it’s been fine until about a month ago. Qlink emailed me saying they were sending a upgraded SIM card but it’s more like a serious downgrade. Before the new SIM card this app reception was fine. Now I barely can get reception. When I can actually get to call people they tell me I keep breaking up. They need to either give me a better SIM card or I guess I’ll have to find a better provider where I can actually get service.

I am not happy with this service at all! They do not respond to Emails! Only when they wants! Customer service is a mess! Been waiting for a callback for over a week now! Can’t receive MMS messaging. I did but it just stopped all of a sudden! Customer service is very slow. Takes days for a response to Emails!
I just want out now at this point! Been with the carrier since 2017

I have been with Qlinkwireless for a few years now and for a Free Gov. Phone it’s all right I guess. The free phones are not the best but you can bring a device to the service which is a plus. They need to assist their customers better and do what they say they’re going to do. For free you can’t be too picky.

I put this app number and password in and know it's correct but I still can't get into My to see this app account.

Because thes they send you are be worked a dollar at rhe pawn shop. I brought this app phone phone, I’ve actually had 3 different kinds “MOTO” Samsun galaxy, And now I’m using the iPhone 7. I haven’t had any issues that’s everyone’s been saying. The problem is is get 5 emails a day saying I need to press that button on the email or I will lose this app service. And I also did the EBB ENERGENCY SERVICE cause I wanted the New Tablet. There “SUPPOSE” to send out. I got a email about it but still nothing has happened about that tablet. So what’s up with the tablets? Which it just a scam? So we’ll had to upgrade to your NEW SIM CARD??

Did not take long to set up this app Sim card and I still kept this app old number so I don’t have to forward changing it with everybody I know. I’ve just started so I can’t tell you much more but so far it’s been amazing

TOTALLY USELESS: 💯 % AGGRAVATION! Installed the SIM card & activated successfully over WiFi - but get zero bars when away from WiFi . (Turned Calling over WiFi “on” in this app phone settings)

To test it we drove over a 40 mile radius BUT still has no bars. NO HELP! U call Qlink & is a joke, sit on hold for hours and hold music stops you get disconnected.

- company claims it’s TMobile... well TMobile DOES work here but ONLY on a T-Mobile acct, BUT not on. Qlink acct.

Very GRATEFUL I DID NOT PORT this app NUMBER - ADVICE- DO NOT PORT your # B4 u TRY with their sim assigned #.

THIS IS A SCAM! How did our stupid Govt Hire these scum to provide service? THEY HOUNDED ME DAILY WITH TEXTS TO GET THEIR DUMB APP, APP HAD NO SUPPORT EITHER. It’s only to teach ppl how to install SIM & Reset network.

I will be removing Sim Card and filing complaint to the Attorney General’s office, FCC and the Better Business Bureau.

Nothing but FRAUD 100% . BELIEVE THE BAD REVIEWS, they’re all accurate. One good review probably was paid to post it or WORKS FOR QLINK! ANGRY 😠 (AND did U know THEY TRACK U N ALL U DO ON PHONE & SELL YOUR DATA!) yup.

I’d rather pay out of this app pocket for phone and have a secure service that actually freaking works✔️.

I’m new to this site but I’m soo happy with the outcome I had no problem setting it up and as a matter of fact I woke up to not having any cell service to being realto take on all calls lol I’m telling everybody I know about this

this app SIM card came fast it actually came before the date it was supposed to arrive easy to set up service is A+ an My work perfect for me I’ve needed this service for the longest glade It found me

I know some people have had problems with the service. But I downloaded My to see if there was any problem there. And I found no fault with My . ?—Did I have problems with this app service/phone? Yes. As soon as I switched phones, things were back to normal. This was after the 5G switch.

Not only did I get this app SIM card ahead of schedule every single step was prompted! It was easy, especially when the instructions are given to you not only slowly but gives you time to get and remember the process (remembering is easy as they do give step by step instructions- although I’m not sure what they consider unlimited- as I am bedridden I watch a lot of tv as well as play a lot of games in bed.

PERFECTLY HAPPY!!

Hello,
I can’t really rate your service because I am still waiting for the updated SIM card and phone . It keeps saying it will be here between 5-7 days.. well .. it’s been over 107 days and I am still waiting .. I am just about to give up. Thank you, M. Connors

Unable to log into this application. It doesn’t recognize this app phone number. I’d love to track this app phone information with this application. Not happening anytime soon.

Can you please offer a update on the application I swapped this app SIM card on this app iPhone and w/ another number and the application can seem to locate this app phone and gives this app an error message I’ve deleted My and still can pull up this app account at all...
I really enjoyed this application because I could easily pull up this app call log...

Ty! King regards,

Christopher

These people this app MOBILE slammed this app account when I was trying to sign up for something else. OMG 😱!!!!!! Worst mo Ive ever had w a mobile co. Everything these other customers are saying X’s 100%. Do NOT listen to there BS. Lie Lie Lie..... Run for the Hills, or anywhere.....

Error message when trying to log in-no info is able to be entered. Wow. No way to use. Simply awful.

Do not switch to hello mobile
They don’t respect you at all
DATA IS NOT WORKING
ONLY IT WORKS FOR 2 days and then boom , no more !
If you call them you have to wait minimum for 3 hours and they don’t anything to help you with. They disconnect the phone directly with purpose and they don’t call you back and you have to call again and wait for 3 hours again.
Pay $10 more and do not use their service.

Amazing! I have tried to open My on this app iPhone 8+ at least a dozen times and it won’t! Maybe it’s not meant for an iPhone but then why is it available through the AppStore?

I only had this for a less than a day and I have issues I have not even signed in yet I got in My and it tells me to put in this app number and I wanted to to do something so I got off My and I went back in and I could not even

App now pops up then disappears. Also why is there only apps for QLink to earn Data and ect for androids and not iPhones. Y’all keep sending links for google play. I don’t have google play on this app iPhone. But also I need into My

I can’t use My. It crashes. I noticed that My opens up and then it fails to stay and goes back to the home screen. It’s not usable on this app iPhone. I can only use My on a Q link phone according to the person who uses it.

Still not able to login; always get “Error trying to login, please try again”.. 🤦🏼‍♀️ ..this is as bad as the Qlixar app not being available in iOS App Store. QLink has no intention of supporting their services/features, obviously. Customers are irrelevant, OBVIOUSLY.

Don’t switch to hello mobile bad customer service and data doesn’t work most of the time phone keeps buffering they will slow you down after 3GB !! It’s not unlimited data
Waste of time with customer service they will not answer and no customer service after 5 pm so if you phone won’t work on Friday after 5 pm wait till Monday to get it fixed !!!!

THIS IS YOUR WARNING IF YOU HAVE NOT SWITCHED DONT DO IT.

YOU WILL NOT GET DATA SO FORGET IT. YOU SPEAK ENGLISH? Too bad they don’t. You cannot understand anything they say. The hold time when you first call is 30-45 min and that is just so they can collect some marketing data on you to sell. Then, they transfer you to hold for another 30-45 mins. Need technical support? Let me transfer you again 30-45 mins. The only thing I could hear was a rooster every min loudly.
Then disconnected ... call and start again ... disconnected .. that went on for 3 days and I just said forget this ... they just steal your money and give you nothing.

This has been the worst experience with any type of service I’ve ever had. Worked the first week and now nothing. ABSOLUTELY NOTHING WORKS.

I haven’t checking minutes for month⁉️Times trying My can’t reset this app PAGE ❓❗️LOCKED‼️Have demetia doesn’t understand resetting all am child talking me 123 abc or calling an operator

For now I am very happy with the plan!!., Thank you!!

Not working shows error once I put information