Contact VistaCreate Support
Company Name: Crello Ltd.
About: VistaCreate (ex Crello) is a free design platform with thousands of templates
and a wide range of editing features to help you customize designs. Remove
backgrounds, access a huge library of fonts, illustrations, stickers, and other
elements, and effortlessly create professional designs for free.
VistaCreate Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Crello Ltd.
Verified email ✔✔
E-Mail: support.create@vista.com
Website: 🌍 Visit VistaCreate Website
Privacy Policy: https://create.vista.com/faq/legal/privacy_and_cookie_policy/privacy_and_cookie_policy/
Developer: Crello Ltd.
Privacy & Terms:
https://create.vista.com/faq/legal/privacy_policy/privacy_policy/
7 Most reported problems 😔💔
I want to cancel this app/service and any further use of the app. I have contacted my credit card company to decline anycharges from Vistcreates. Thank you
Hi there, this may be helpful to your users. For the record, I am creating an ebook. I'm offered a cover, title, editing ability and endless pages. Whats the catch? I am trying to avoid the standard surprise at the end. So tell me now, is there a charge for me to download my book at the end and/or do you retain the rights to the content? It's better that I know now and not prejudice my empathic experiences in heaven on earth. I'm not sure if those who do this stuff understand what it feels like to take half a day doing something and then realising you can't. Clarity and transparency is law where I come from. Anyway again, what's the catch or are you from my planet too? In which case lets go home from this wretched place or bring home to earth.
I can’t login to my account. I send a text message to your help desk twice but they didn’t respond
I create a "Reconocimiento "as my project in vistacreate. Its my first time doing that. I am not familiar with this service and my English is basic. I want to know if Vista Print is able to print it and if there is fee for the design I made. Am I customer of Vista create? Is this place for just design and NOT PRINT? How I make the new step? Can I call with a customer service representative on Phone? Is very frustrated for me deal with robots and machines. Thank you I really appreciate it the information.
App Okay But Unnecessarily Difficult to Cancel Subscription
by Lawma425
I was happy enough with the app to subscribe to their “flexible” plan, and when I didn’t have a use for it I wanted to cancel my subscription until the need arose again. I made periodic attempts to figure out how to cancel my subscription online, but I could never figure it out. I tried from my phone, but couldn't find the option on the mobile app, so I had to remember to do it from a computer (I'm busy working from home full time with two kids at home, so I kept forgetting, and in the meantime I was charged again for a service I'm not using but couldn't cancel.) I found the cancellation option on a desktop but it wouldn’t process my cancellation and gave no reason why. It just kept saying "Your data is being processed." I then emailed customer service to ask them to cancel my subscription, but they said I had to do it. They sent me incorrect instructions (I assume outdated) on how to do it from my iPhone settings. After another 15 minutes of trying I finally figured it out. The overly complicated process to cancel with no instructions available online unless you contact them was successful in getting me to pay fees for something I wasn’t using for a couple of months. But this isn’t a company I want to continue doing business with.
Looking forward to the app redo
by Mayagayam
Now that a new company owns this product, hopefully this app will be updated to match the website. The browser version of the app is much more powerful. One update request - allow the app to select more library images please. Currently I have to go out of the app, into settings, find the app, add image selections… This functionality should exist in-app in the Library tab. Thank you 🙏🏼
Would love more features!
by Prunella123
I like this app but today I wanted to use it with my iPad and realize it just gives you the iPhone version that gets magnified. A few other issues that came up:
- there is no way to just draw a line. There are line graphics but it’s hard to get them precisely where you want them.
- if using the iPad there is no support for the pencil. I wanted to use a graphic star as a bullet point, but trying to size them small enough and all the same size is impossible with a finger, I thought the pencil would give me fine control but the handles would not respond to it.
- an option for text to add an outline would be awesome as well as drop shadows for object and text elements.
Have a Problem with VistaCreate: Graphic Design? Report Issue
Why should I report an Issue with VistaCreate: Graphic Design?
- Pulling issues faced by users like you is a good way to draw attention of VistaCreate: Graphic Design to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a VistaCreate: Graphic Design customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using VistaCreate: Graphic Design.
