Contact Chessify Support
Company Name: Chessify Inc.
About: Improve your playing level and skills with our magic chess tools: a chess
scanner for real chessboards, books, and diagrams, a unique video finder, and a
Superfast cloud engine. Analyze puzzles and games with Stockfish 16 Play chess
with friends online or challenge the computer for an offline game.
Chessify Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
Verified email ✔✔
E-Mail: [email protected]
Website: 🌍 Visit Chessify Website
Privacy Policy: https://chessify.me/privacy-policy
Developer: Chessify
Privacy & Terms:
https://www.apple.com/legal/internet-services/itunes/dev/stdeula/
3 Most reported problems 😔💔
Broken / scams purchase
by Turnkit
So I was told in needed to purchase to scan a book pdf but the app defaults to silver which won’t scan books. Trusting the app I paid for the silver but then realized the mistake as it still wouldn’t scan the pdf. So I upgraded to gold. But the broken app still shows I have silver year even though I paid for the one month of gold. So I tried to cancel everything and get my money back but cancelling not available for a couple days. Then the gold was able to be canceled but not the silver. Just avoid the whole mess. A nightmare and basically they took the money and I got nothing of what I wanted and I can’t get a refund. Buyer beware.
App no longer works and now has a paywall
by Adj64927282638227
App used to scan positions and have analysis. Now the scanning functionality doesn’t render correctly. They also added a paywall. I don’t mind supporting developers, but adding a paywall for an app where it’s most basic functionality doesn’t work is ridiculous.
Frustrating scan function
by Wong Lo Kat
I use this app primarily to solve tactics puzzles so I rely on the camera scan function a lot. However, 3 out of 5 times I scan a board the recognition is buggy. Either the board GUI is completely blank, or it shows an initial board. Missing a rank or file is not even failure to me since it at least recognizes part of the board. I subscribe to the analysis service but this scan bug makes the app essentially unusable. I hope it could be fixed in the coming updates.
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