Contact NVIDIA SHIELD TV Support

by Z3e3ke

In order to connect I need to manually type in the IP address whenever I pull up the app. I thought it was just because my phone was connected to WiFi and the shield was a direct Ethernet connection, but even after switching the shield to the same WiFi as my phone it still requires me to type in the shields IP address into my phone. An IP address is pretty cumbersome to remember and type in anytime you want to use the remote. To be clear it doesn’t even remember the IP address after closing the app. I literally have to type in my Shields IP address each time I want to use the app. App has a couple other smaller issues too: The “mouse click” automatically opens what you click on. Sometimes I’d just like to select something and there’s no option to do that unless you use the buttons. The mouse doesn’t scroll on the home screen to anything beyond the first screen. A double finger slide should allow you to scroll around the page.

by Billy Shakespeare 2369

This app used to be a 5-star app. It worked flawlessly. For the last few months (I believe ever since the most recent update), every time I open the app, it says “connection lost.” Then I either have to do one of two things: 1) I can minimize the app, wait two seconds, then re-open it (and it magically reconnects just fine), OR 2) I have to click “got it,” then click my computer’s IP at the top (which is still there from before), and then click “Remote” to get back in. Either way, something extremely annoying & irritating is happening ever since the last update. It should be staying connected just like it used to. And no, the issue is not my network or anything else. I’m sitting right next to my router and the Shield is close by as well.

by Emanbroc

This used to be an excellent app! After a recent update it has really gone downhill (as can be seen by recent reviews).
- Ability to start directly in the remote has been lost. You are always greeted with shortcuts to apps first (this might be preferred by some, but there should an option for where you start)
- MOST IMPORTANT: Connection issues. If you lock your phone with the app open or return to the home screen and then back to the app, you receive a connection lost message. To recover you must either return to your list of shield devices and connect again or return to the homescreen again and switch back to the app, where 90% of the time it will recover and reconnect. This is frustrating and unnecessary. It causes a long time delay in scenarios where quick volume or playback (pause/play) changes need to be made, etc..

I used to consider this app 4-5 stars. It now gets 2 and that's pushing it.