Contact FloatMe Support
Company Name: FloatMe
About: FloatMe offers an app to prevent overdraft and build an emergency stash.
Headquarters: San Antonio, Texas, United States.
FloatMe Customer Service 👿🤬😡😠💢😤
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The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
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Read 34 Customer Service Reviews 😭😔💔
Stop taking my mf money cancel my account
im trying to get in my account to change bank info but it wont let me
I never heard of your service and you took out $1.99 out my account more than 3 times. Cancel whatever you have in my name for you and remove my account information.
I never signed up for this please stop taking money out my account this is fraudulent
They hit my account twice in one week. I need my money now!!!
Never signed up for this and money started getting taken out of my account!! Fraudulent!
Please stop taking money from my account. Kindly delete my account with you.
I've been receiving floats and paying them back for about 8 months now. The amount never got any higher but I wasn't really tripping out about it because it came in handy. Now out of nowhere bank account resynced and I'm not able to get anything. All of the information is wrong my debit card info is wrong my balance, my overdraft risk. But what do you you know, the man behind the curtain is a giant turd. Please fix this @floatmeapp You're losing out if you don't.
Your site shows I have a negative balance in my bank account, but I do have money in there. So I can’t get a cash advance.
My payment is due tomorrow, December 30th but there is a problem and I will not have the money in my account. The money will not be in there until Monday January 4th due to the holiday. Please take the money out on January
Okay I've had my account for about a year now I qualified the first four months with no problem for cash advances and then all of a sudden I didn't qualify any longer none of my banking stuff is changed my direct deposit is still the same amount that I get from my employer nothing has changed on my end but all of a sudden I'm not eligible for an advance so I closed my account with you guys and cancelled my membership and you guys have hit my account three times in the last two days for $1.99 it is getting ridiculous this is crazy that you guys are doing this and from with what it is I see you've been doing it to a lot of people quit hitting my account for $1.99 my account is closed my membership has been canceled you have no reason to hit my account three times in the last 2 days for $1.99 stop
I have tried numerous times to log into my FloatMe account and so far it’s not letting me.
How can y’all take money the same day I get an advance and why don’t y’all have a customer service number
Look bitch charge my account again it’s going to be a fucking problem I have already reported you this app and your up address to the FTC and the Consumer financial protection bureau in first thing tomorrow morning I’m filing a police report you have a lovely fucking day you idiot
I changed bank accounts and closed the one i had linked and i cant find a way to do that
Yoy have taking my money every month and every time it say my bank account if is around. I want my money back this is a scam
Need to unlink my account keep saying my username is wrong from my bank account and it’s the correct one
I never used your app why was money taken out of my account. I'm contacting my bank for fraud and reporting you.
Please cancel my service You all went in to my account in one month 13 times for 1.99 and I never borrow any money
Please cancel this account.
stop taki.g my money from my acvount.I want it back I do not use this
Hello, I am trying to access my account and it is saying invalid username. Can someone help please
Why do you have a service that no one can contact you about app services? Im trying to change debit card information and its not giving me an option
Canceled and deleted my membership but still paying for fees. Please stop all payments as I have canceled my membership and refund my money!!!
every time I try to login to my account is had me put my bank info in again then it says that I already have an account to login. It keeps repeating those steps
Your app keeps saying My username is incorrect but my bank says it’s nothing wrong. There is no way to get in contact with you and it’s getting frustrating!
You took money out my account with out permission I don't use your services some one contact me asap I'm going to a lawyer Ebony Harper
I need you to contact me and help me start this app over and set it up it says I got duplicate accounts and need one deleted to use app please you can contact me at 404 431 4099 name is david pruitt
Never received my money
I'm trying to link my bank account and it keeps saying I have the wrong user name which I know I am using the correct one . l called my bank and they said that thier should be no issue so I need you to see if you can rectify the problem .
I kind of connect my bank with your app and it has not been let me I've been trying four days my bank said they don't got nothing to do with it they look at my account my account should link to it no problem but we can't get it to do it
DO NOT DOWNLOAD THIS APP
by Julicorn_xo
I’m never the type to leave reviews but for this I must warn those who are in need of money and will get taken advantage of by this scam.
I have been getting charged every month since June 2021 of $1.99 of a membership I was never aware of. I NEVER qualified to get any Float Me Cash but they proceeded to charge me of a membership that never even helped me? I provided a picture and proof to their customer support that I NEVER received any funds from Float Me but still got charged anyways. The customer support tells me that $1.99 charge is to help alert members of “low balance” but majority of bank apps have HAD this feature for FREE for many years? There was absolutely no benefits for me whether I had this “membership” or not but yet they can’t refund the charges for these past months.
I ended the membership today and was only ever aware of being subscribed to a “membership” until today when it suddenly showed up in my bank statement that there’s a hold for a $1.99 charge. However if I had known this earlier on, I would’ve ended this membership sooner. They have little to no care for their members and just shows how much money hungry Float Money is. Float Money is a tool for people who need money but they will still charge those who doesn’t use it, those that doesn’t qualify for it AND those who have already have nothing left. Crazy.
TERRIBLE customer service
by Tay In Everett
It’s very rare I review any apps, but the customer service on this app is an absolute joke. To be honest I don’t know that they have a customer service team who actually reads what is sent. 17 days, and now today sent my 8th message, none have received any response at all. I’ve been locked out of my account for 3 weeks now. I don’t receive any password reset emails. I keep asking for my account to be canceled since I can access the very basic desktop app. Again, so responses. I try to fill out the cancellation form, it says I don’t have an account. Which is untrue since I’m literally logged into the desktop version, and still being charged the monthly fee. So now, 8 unanswered requests later, I get charged the monthly membership fee! Yes, 17 days, no responses at all. I’ve left them my email, a backup email, and phone number. NOTHING. I need this account cancelled, and if they were legit, I should get my membership fee back. I can screenshot all my messages to prove what I say is true. Worst part is, today’s charge resulted in a banking overdraft fee for me. Turning a $1.99 membership into a $36 fee. I’m beyond upset with this app. STAY AWAY, 1/10. I would not recommend to anyone who values their money, and common courtesy.
Shady app
by /-KillFace-\
This app not only requires you pay them back extra when you borrow money, they also charge you $1.99/mo to have an account which they make no mention of when you set up an account and you'll only find this out when you see it deducted from your bank account each month. Not only that, but also, I asked them to close my account so I would no longer be charged each month. They did close my account, however, they still just took out another $1.99 from my account. To make it even more ridiculous and frustrating, you can only contact their support team by logging into your account, but of course, I don't have an account anymore because they closed it yet still think it's ok to continue to charge me. It's incredibly shady and just a terrible app and experience in general. I'm gonna have to call my bank and tell them to put a block on them since I can't contact them at all. Bottom line, there are better options out there. Stay away from this garbage app
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