Square Payroll Reviews

by TigerRaiders

The part that is most disappointing is that SquarePayroll has many of the functions I need and want in a payroll app. However, when you input data for team members, SquarePayroll freezes. Additionally, I have a lot of part time hires (as an employer) and square sends my new hires an email to sign up. Every single one of my new hires reports some kind of problem signing up, from glitchy freezing and subpar processing of personal data. I’ve gotten to the point of telling all my new hires not to use the mobile app when submitting data for payroll and direct them to use the desktop version. However, when they use the desktop version they constantly encounter the “uh-oh, something went wrong.”

I don’t have time to hold each of my new hires’ hands and walk them through troubleshooting signing up. I need something that works consistently and across the board for my team.

I’ve been super disappointing and am now considering changing my payroll service (which is a nightmare in itself). Square better fix these issues pronto or you’re going to lose my business.

by Hwannie

This is ridiculous. So I download SquarePayroll expecting to use it AS AN APP. It tells me to login, I do, then it sends me to the normal darkish black/screen with my email and the green icon for pay stubs. I click on ANYTHING ON THAT SCREEN, be it my email, my pay stubs, my settings, and what it does is just SEND ME to the actual square payroll site on safari. To redo everything again. This is such a disappointment. If you make an app, make sure it actually works.

by Caisss

The idea of an app is to make life easier. At the touch of a button you have what you need. Except SquarePayroll is just a headache. When my employees login at 11, my app says they clocked in at 8. They clock out and SquarePayroll doesn’t clock them out until hours later. I have contacted support and was simply told we must be in different time zones when we are standing side by side and all devices are on the same time and internet connection. Then you can’t see time cards until the previous week pays out, so when they tell me their timecard is messed up (which they can’t fix themselves) I have to wait until the end of the week to fix it because I can’t access it before then. When I finally see the time cards and they’re completely wrong because of the time difference, it’s a disaster. SquarePayroll is painful to use and I am not at all happy with the experience of having payroll employees.

by Leeburn22

I signed up for SquarePayroll to do simple Contractor payrol . and wow i have never seen a more confusing app than this .
I mean come on Square i had faith in you before this . All i wanted to do was pay a contractor and it is asking me for “Hours “ and there is NO way to bypass that . Iam paying a truck driver and He “DOES NOT “ work hourly . No way to bypass that .
My second problem was I am trying to CANCEL and when i got to payrol setting and scrol down as stated in ur support page THERE IS NO OPTION TO CANCEL.
A big company as square can’t figure out a simple Payroll APP? 🤷‍♂️... I had more faith in your company before this .

by Danial Jackson

I’m not one to give 1 star reviews. SquarePayroll need some serious love from developers to make it usable. I can’t even press on the buttons. I have to offset pressing by like 1” and it’s slow and clunky. Beautiful interface, beautiful concept. Please make this work the way it should. Make sure you test on ALL iPhone models. Mine is iPhone XS not sure if it’s a screen resolution or size thing throwing off the capacitive touch mapping. Right now this is UNUSABLE. Also the web app seems to fail login from safari no matter what even when I use the correct password. This is infuriating.

by Bee-10

I love Square payroll, but SquarePayroll is awful. Whenever I try to run payroll and I don’t have access to a computer I struggle with using SquarePayroll. The screen is really small and it cuts off the half of the page that shows wages and all the important stuff. If I need to input an amount for a paycheck for employees not paid hourly, I can’t even get to that section. Overall SquarePayroll is ok for other features, but running payroll is a nightmare!

by Alfreiah

They promised it would all be automatic and easy. Everything went smoothly for one month and then I started receiving emails that it wasn’t working and that my state taxes would have to be refunded back to the state and that I would have to figure out how to do it on my own. WHAT A NIGHTMARE!!! Now I have more headache than ever before. Now not only do I have to find a new company to handle this, I have to fix all of your mistakes! So upset and disappointed! And where is my refund ?? Since you didn’t provide the service you promised.

by JGreen9989

Can’t even get started- they are saying my EIN is wrong, the exact one I use that works with everything else. I’ve re-put it in 8 times. Each time I have to re-verify account. So I’ve set up once plus 8 de-submits on EIN, plus 8 verifies, and one review. Tried support twice, got an unhelpful bot once and a “we will get back to you” on second attempt. I may not have time for actual business left when I finish this!!! Now I have to start all over with another company

by Fishsurfvball

I joined square payroll to make it simpler and easier to run my business, as promised.

But SquarePayroll doesn’t work with FaceID, doesn’t function on iPhone screen, can’t pay my team because SquarePayroll freezes and doesn’t respond. Have tried to reinstall and nothing has resolved the issue.

Square is exploiting small businesses trying to do payroll on mobile device. This is something that CAN be fixed and simply hasn’t been addressed.

by Minal Wink

I have it 2 stars because square payroll is making something as simple as switching accounts from one square payroll to another square payroll extremely complicated! I now need to re-submit payroll and pay double for taxes and then request a refund! That’s ridiculous! All the info should be able to transfer from one account to another. There is no reason for square to make it this complex.

by Cblwolf

I love using Square Payroll on a desktop, but I need more from SquarePayroll than what it can currently do. My payroll week ends on Monday. It’s Wednesday, and I can only see Timecards from Monday and back. Where is Tuesday and Wednesday? I can’t edit a time card punch for either day, which is super frustrating.

I also can’t run payroll from my phone because we tip out on payroll and I can’t add those in on my phone. I’ve had to run payroll late a few times because I wasn’t sitting in front of a PC.

I tried to go through Safari on my phone and the screen won’t move over to the Paycheck Tips area, so again, that doesn’t work either.

Please make these items available on SquarePayroll !!

by Whitney Lavette

Love the ap. Would like to be able to upload a recurring payment schedule though for employees that work the same hours weekly without having to manually have them enter.

by Free Range Beefcake

It’s better and easier than using the website on your phone. There still needs to be some bugs worked out though. Selecting a specific employee requires closing the keyboard to access the drop-down menu. Minor stuff.

by Lawn Pro's

I’m loving SquarePayroll the easy use but the thing I don’t like is when you use a bigger screen it’s till opens up phone size as if it dose not know it’s not being used on a phone I reallllly hate that if any bug needs to be fixed it’s definitely that or come out with a version for iPad 😩😩

by StepieP

This is my third week sending out paychecks via Square Payroll and I could be happier! It takes minutes to complete and “as easy as 1-2-3”!
Seriously made my life so much easier as a business owner!!!

by Reviews By Laura

Love using Square Payroll! Affordable, intuitive, easy government reporting that’s done for you, as well as payments to government agencies and employees by direct deposit, quick answers to questions as needed. Could not be happier with my decision to use this as my small company payroll option!

by Chris /

Love that l was able to do this while on vacation at the beach. Automatically sends me an email to remind me to run payroll which makes it so easy to keep track.

by LongJ88

It seems like there has been updates that have greatly improved SquarePayroll . I can easily edit an employees hours if they made a mistake on their time card. Stop an automatic payroll, manually pay, pay off cycle, and edit any of the employees information directly from the phone.

by Libbys Massage

I had started doing payroll on my phone, but at 1st I was using the website on non-mobile and couldn’t see everything. Then I just did payroll on the new payroll app and it was so easy. I love the payroll app. Square is totally mobile with all I need to do now. Thanks square for always being awesome and growing to fit the needs of my business! 8 years with square and I’ve never had to call for help. Everything square makes is just so easy to operate!

by Aaliyah&Amari

Very easy to use, I now can pay my employees via check and I’m so glad square has helped me figure this out! They pay my employees on time and I haven’t had an issue yet.

by CrisG1

SquarePayroll does not work. It does not let me login, as I can only do so from a web browser on a laptop. SquarePayroll gives me multiple security options like selecting pictures of a topic but never lets me login. I have no problem on a computer though. However, my client has not been able to pay me either. So it’s very disappointing l around and as of today I’d do not recommend this product/service as an option.

by Snekyferet

I try to access my information regarding paystubs, or really anything, and after signing in on SquarePayroll , it takes you from SquarePayroll to the website in your browser. If I wanted to do my business in the browser, I would. Also, when you get to redirect, you have to sign in again. There is zero use for SquarePayroll for me. I just have to go online to do it. This is the opposite of convenient. 0/10 would recommend.

by Xob4lox

SquarePayroll would be great, but it’s not designed for smart phone use. When you go to pay your employees, it doesn’t let you enter the amount due to all the information not fitting on the screen. It doesn’t turn or expand when you rotate your phone, so SquarePayroll is basically useless. I have to sit down and physically log in from my computer to do payroll

by Rainaroo2

I’m not sure the point of SquarePayroll when all it does is take you to a website to login there after you have already logged in on SquarePayroll . I wish SquarePayroll actually had the information and didn’t just send you to the website.

by Blastrx

I import timecards automatically from When I Work. When I try to view time cards in SquarePayroll I can only see timecards from the previous pay period. It would be nice if I could view time cards from the current pay period as they are imported each day.

by Wilc805

Just used for the first time. Everything went smoothly.

by Wendel-PA

I’m a small company and was nervous to get set up for my first contractor/employee. Square has made it so easy! I have been recommending square to several other businesses too.

by Monoar

It essentially loads the mobile website and the page looks distorted.