Contact Square Payroll Support

The part that is most disappointing is that this app has many of the functions I need and want in a payroll app. However, when you input data for team members, the app freezes. Additionally, I have a lot of part time hires (as an employer) and square sends my new hires an email to sign up. Every single one of my new hires reports some kind of problem signing up, from glitchy freezing and subpar processing of personal data. I’ve gotten to the point of telling all my new hires not to use the mobile app when submitting data for payroll and direct them to use the desktop version. However, when they use the desktop version they constantly encounter the “uh-oh, something went wrong.” I don’t have time to hold each of my new hires’ hands and walk them through troubleshooting signing up. I need something that works consistently and across the board for my team. I’ve been super disappointing and am now considering changing my payroll service (which is a nightmare in itself). Square better fix these issues pronto or you’re going to lose my business.

The idea of an app is to make life easier. At the touch of a button you have what you need. Except this app is just a headache. When my employees login at 11, my app says they clocked in at 8. They clock out and the app doesn’t clock them out until hours later. I have contacted support and was simply told we must be in different time zones when we are standing side by side and all devices are on the same time and internet connection. Then you can’t see time cards until the previous week pays out, so when they tell me their timecard is messed up (which they can’t fix themselves) I have to wait until the end of the week to fix it because I can’t access it before then. When I finally see the time cards and they’re completely wrong because of the time difference, it’s a disaster. This app is painful to use and I am not at all happy with the experience of having payroll employees.

I signed up for this App to do simple Contractor payrol . and wow i have never seen a more confusing app than this . I mean come on Square i had faith in you before this . All i wanted to do was pay a contractor and it is asking me for “Hours “ and there is NO way to bypass that . Iam paying a truck driver and He “DOES NOT “ work hourly . No way to bypass that . My second problem was I am trying to CANCEL and when i got to payrol setting and scrol down as stated in ur support page THERE IS NO OPTION TO CANCEL. A big company as square can’t figure out a simple Payroll APP? 🤷‍♂️... I had more faith in your company before this .