Contact Brandefy Support

by Asante131

Can’t build a skincare routine because they don’t have anything I use on the list. I use very popular brands and I find it odd the will only have one or two items from different brands listed.

They send marketing emails but there’s no way to turn them off without blocking their emails. If I block their emails I won’t get a notification if I do decide to purchase in the future.

Lastly their search feature is horrible! I decided to search the community tab for recommendations on skincare when hiking. Instead of the search finding keywords it searches by letter so none of the info available will match your specific needs. That was the straw that broke the camel’s back. Deleting my account and finally blocking their emails.

by Weezmister

I signed up for this app and was excited because not a lot of skincare apps exist and good-quality ones are hard to come by, especially ones that recommend products or routines.
If you do want to get this app, DON’T SIGN UP!
I wanted to sign up because typically with accounts on these kinds of apps, it becomes more customized and just a better experience overall. However, the sign-up on this app requires you to give your email, first and last name, phone number, MAKES YOU sign up for text alerts (not optional!), and MAKES YOU share the app with three friends/contacts via text or mail (also not optional!). Personally, I quit at that point because my personal information is important to me and I’m not going to give them more than they need to know, and also my friends don’t deserve an ad in the middle of the day.
Just saying: I’m sure the app has some upsides and good qualities, but if the sign-up process is enough to raise some red flags and make ME quit, the app itself is probably worse.
Good luck and stay stafe!

by Chxdudglfdkfkvg

There are 2 main problems I have with this app:
1). The app crashes way more than normal. It crashes maybe every other time I use it, so it would be greatly appreciated if this could be prevented in the future.

2). This is more of an inconvenience than a concern, but when you view a product, it doesn’t show the typical number of images you would see on the website (like swatches of the products, what they look like on diff. skin tones, etc.). You are able to see the picture left in reviews/comparison reviews, but sometimes/ most times there are no pictures of what the product looks like.

All this to say that other than these, the app is pretty convenient.