Contact Meta Horizon

Contact Meta Horizon Support


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About: Facebook is an online social networking service that enables its users to connect with friends and
family.

Headquarters: Menlo Park, California, United States.



Meta Horizon Customer Service 💢

The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.



NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Facebook Technologies, LLC



Verified email ✔✔

E-Mail: andro Click to view

Website: 🌍 Visit Meta Horizon Website

Privacy Policy: https://www.oculus.com/legal/privacy-policy/

Developer: Meta Platforms Inc


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19 Most reported problems 😔💔

3.1 out of 5
Jacqueline Witmer
2023-10-15

I bought a Meta Quest 2 set for my grandson and the pieces of the headset and controller cracked and don't work half of the time... Show more

Michelle Rempel
2023-08-16

Meta quest sent me an email on June 6 , 2023 saying we do not think you are old enough to have a meta account which the age is n... Show more

Amy Kirby
2023-07-02

I referred a friend and they have two accounts. They only use one account and would like to transfer the store credit from her a... Show more

DANIEL E. HUDSON
2023-06-08

I purchased Occulus Quest2 headset and controllers. It requires a facebook account. When I go to facebook, it tells me that my a... Show more

Terrence Redmond
2023-01-14

My new oculus quest 2 no longer give me a low battery nessage for hand controllers

Dajuanda
2023-01-02

My resident evil 4 app that should’ve came free with my device will not download without charging. What should I do?

... Show more
Luan Smith
2022-12-30

I purchased the subscription for Supernatural October 29 and have never had an issue until yesterday. When I try to open the app... Show more

Daniel Oliver
2022-12-30

4 weeks WITHOUT FACEBOOK OR MESSENGER ! ! ! ONLY TEMPORARY ! ! HOW LONG IS TEMPORARY ? DO SOMETHING POSITIVE, NOW ! !

... Show more
Theresa Vercammen
2022-12-26

Our free resident evil game won’t download

D. Chambliss
2022-12-25

I am having an issue with resetting my meta quest pin to purchase apps. This message is appearing everytime...."Something went w... Show more

Carolyn (Joy) Ruhe
2022-12-21

Hello, I went to buy the lifetime subscription for Tripp and after putting i. My pin it went back to the subscription page after... Show more

Paula Myers
2022-12-21

I purchased 2 gift cards from Meta. Order #6246193868732786 included both gift cards. I received an email with the $15 gift car... Show more

Lisa Hawkins
2022-10-31

When I got the oculus it wasn't meta quest I'm trying to make a metaquest account but I need a pin I don't have access to my Fa... Show more

Joseph R. Roper
2022-09-03

I can no longer sign in under Oculus. I forgot my Facebook password, so I changed it. Then they wanted me to prove my identity... Show more

Deborah Ingram
2022-08-29

Hello, I tried to switch from facebook to the new Meta last night when the prompt appeared on my headset. I did it on my deskto... Show more

Andrea Jemison
2021-07-28

How do I go about cancelling my monthly Supernatural subscription? I would like to cancel after my paid-up month has expired. ... Show more

The best reasons to use this are all broken.

2022-08-21

by Random User_9901

The app is presented to the user in a useful and intuitive way, but lacks execution. Exhibit A; the recently added Mixed Reality Camera (a feature which made me immediately re-download the app). For those who don’t know, this gives the user the capability to record yourself in your surroundings in ... Show more

Horrible Customer Support

2022-08-28

by Twilly5

I was really surprised to see how poor the customer support is for Oculus. I was double charged for the same app (which sounds like a glitch in itself) and when I requested a refund for the extra charge I was blocked from using either game at all and continued to be blocked even after my refund for... Show more

Always bugs

2022-09-04

by Ldmtwo

Between bugs and poorly documented quirks, this can be so aggravating. What to fix (Aug 2020): social icon is a black hole. Doesn’t work and have to force close app. Pairing is super weird sometimes. This app tells you to go to Bluetooth settings, enable and pair. That may not be correct. Check the... Show more


Have a Problem with Meta Horizon? Report Issue




Why should I report an Issue with Meta Horizon?

  1. Pulling issues faced by users like you is a good way to draw attention of Meta Horizon to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
  2. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
  4. If you are a Meta Horizon customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Meta Horizon.


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