Contact Osmo World Support

by NauvooARM

I have owned Osmo products for the last 4 years and love the apps and products however, the last 2 days I have been unable to login to our osmo account to access our kids saved progress. I have emailed any email related to osmo that I can find but every single one gives me the run around and no one is available to help me. The osmo website is not working and the emails I get in response sending me to the osmo website are driving me nuts. I utilize these games for homeschool and my kids are devastated that they can’t play the games we own at the progress they have because you have an option to skip sign in to just play but then you have to go from the beginning and my kids don’t want to do that. I just wish I could contact anyone for help but no one is there to fix this login issue.

by Simon_kun

Osmo has some great apps, but it also has lots of Disney promo toys that each require 10 bucks to play. My daughter has the little genius kit and enjoys it but inevitably finds herself back in the main osmo app mindlessly looking at the frozen 2 or incredible ADVERTS and just tapping alll the sound effects. Nothing could be further from my goals when we spent money on osmo. The response from the developers is that they find users “like” to see all their games - NO SHEESH SHERLOCK! Please understand that osmo, the app you made, is used for unattended kids play. At least offer an option to hide uninstalled apps or make them only visible in the parents viewer. All in all, it’s an incredibly frustrating capitalist example of how a company can take a great idea and totally mess it up. I can’t let my daughter use osmo now and am going to just ask for a refund.

by Beaches842

We received a free trial set. My son enjoyed one of the games, but overall he was not impressed. Basically it uses a mirror to see what is on the table. Yes, it had tangible objects to move on the table surface, but overall it’s not that impressive. As an educator, I believe there are many more apps that are education with far less cost. In addition, the iPad can not have any protective cover on it to work with the app...a nerve racking thought for any parent. In order to try the trial you have to give your credit card information. There is NO where to cancel the trial in their app or website. The company is supposed to send an email to cancel prior to charging, they did NOT!!! BEWARE IF YOU DO THE TRIAL, AS I GOT CHARGED!!! You must email customer service to cancel. Who knows how long until I get a refund!!! 😡