ZEPETO app not working? crashes or has problems?

ZEPETO Status

Last Updated on 2024-11-04 by SNOW Corporation

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327 User reports:
App has problems

User reports 327

⚠️ Most reported problems ⚠️

Not working

46.2%

21.5%

Crashes

12.4%

Account

11.5%

problems reported in the last 24 hours

24 hour clock ⏰

Summary of ZEPETO Problems 😠👌🔥

- Takes up a lot of storage

- Glitches a lot

- Expensive clothes

- WiFi issues

- Toxic environment

4 Reported Issues: 😵🆘🛟🚨📢

Miracle

2023-06-18

I keep getting kick out everytime when I get on the first time

Little Fairy

2023-06-11

Zepeto açılmıyor

Nicole Guzman

2022-07-25

I would like to report a issue with one of the world it’s called planet Hyundai you guys know the tool box it’s pink every time I click on the x to get out of it doesn’t work

Jess

2022-04-09

Hi ZEPETO! Hard to find a customer service here, so I just try to send a email, and hope it really can be fix it.. I will thankyou so so much! Since I’m fans of ZEPETO from then to now. OK! I would like to request, went we are trying the new clothes , dress or something else, can you just let the zepeto MOVE. Don’t just let them stand there still, it was so weird.. after the latest version, I’m so unacceptable my ZEPETO just stand still there and didn’t move at all. so, PLEASE PLEASE just let the ZEPETO move like before when we are trying any things new in the shop, let it have some poses or just move like before, don’t just stand still!!! Thankyou so much!

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Have a Problem with ZEPETO: Avatar, Connect & Live? Report Issue

Common ZEPETO Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot ZEPETO app on iOS and Android devices. Solve all ZEPETO app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

ZEPETO iPhone Issues and Solutions

ZEPETO iOS app crashes, not working, errors
ZEPETO iOS app network issues
ZEPETO on iOS has black/white screen

ZEPETO Android App Issues and Solutions

ZEPETO has errors/crashing/not working
ZEPETO server network connectivity issues
ZEPETO has black screen

ZEPETO iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever ZEPETO app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix ZEPETO app crashes or not working on Iphone (iOS):

Close and restart the ZEPETO app on iPhone
Update ZEPETO app to the Latest Version for iOS
Uninstall and reinstall ZEPETO iPhone app
Update your iPhone to the latest iOS version

Fix ZEPETO on iPhone unable to connect to server/internet connection issues::

To resolve ZEPETO network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix ZEPETO black/white screen (blank screen) on iPhone:

Follow the ZEPETO iOS app troubleshooting guide Here →

ZEPETO Android App Issues and Solutions

Fix ZEPETO not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent ZEPETO app issues:

Force Stop the ZEPETO App
1. On android, goto "Settings" » click ZEPETO app. » click "Force Stop".

Update ZEPETO to the latest version on PlayStore

Clear ZEPETO App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "ZEPETO app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch ZEPETO.

Fix ZEPETO unable to contact server/ ZEPETO internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click ZEPETO » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got ZEPETO » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch ZEPETO on android.

Solve ZEPETO black/white screens issue on Android:

Follow the ZEPETO android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at SNOW Corporation, developers of ZEPETO.

Verified email ✔✔

E-Mail: [email protected]

Website: 🌍 Visit ZEPETO Website

Privacy Policy: https://support.zepeto.me/hc/articles/360050411493-Privacy-Policy

Developer: Naver Z Corporation

About this app

Account will be charged for renewal within 24 hours prior to the end of the current period at the rate of the selected plan. Note: The this app Premium(Monthly price: $3. 99 US/monthly) will be charged to App Store Account at confirmation of purchase. Subscription automatically renews unless auto-renew is turned off at least 24 hours before the end of the current period. Receive special benefits that only premium members can experience. Experience the free and infinite avatar customization. Meet friends, take pictures, and enjoy unique missions together. A global platform with 300 million people around the world. You may manage your subscription and auto-renewal may be turned off by going to 'Settings' after purchase. - Terms and Conditions : app. - Privacy Policy : app.