Contact My Little Pony Pocket Ponies Support

Another update and you still hijack my sound. I would have loved to play this during that long car ride, but since I wanted music in my vehicle instead I had to quit your app the second it killed my music playing in favor of hijacking my sound. Dumb move. I quit playing for a long time because the launch of the game blared music in my face even when my sound was off. When will app developers get the hint to NOT NOT NOT override a user’s phone settings? You asked for helpful tips? Here is one, STOP HIJACKING MY PHONE SETTINGS. Here is another one, DISCLOSE DROP RATES OF YOUR LOOT BOXES LIKE YOU ARE SUPPOSED TO! I personally am done until the sound issue is fixed. I tried to give it another shot, but I have let so many apps before this one go for this exact reason. If it isn’t fixed in the next update, I walk. At that point it is the third strike. Hopefully devs listen!

I was having fun with this little game, and as with any game I enjoy, I’m not opposed to throwing some money at it atleast once. But we will get to that. The game consistently offers the option to watch ads for free coins or power ups, and I love doing that. When it works. Each time I tried to do this, I was able to watch the advertisement video in full. And then the game would become unresponsive, need to be restarted, and no rewards would come to me despite watching ads. The final straw was when I did indeed make the foolish decision to make an in-app purchase. iTunes told me I made the purchase, I used my thumbprint, password, etc, to authorize my payment. The money has left my bank account, directly corresponding to the purchase I made and at the time I made it. Nothing showed up on my in game account. I attempted the work around as suggested in the games FAQ, but all that managed to do was clear my progress and data in game. To make a long story short, I’m vexed and out a solid 16 dollars cause I’m a fool who wanted to support a cute pony game. If you are gonna play this game, just...don’t buy anything, I guess.

This is a really cute game so far. I like that the gameplay is challenging but simple, and the pocket pony designs are super cute and I’m going to have fun collecting them. However, there are going to be some bugs so just be careful! I purchased their discounted day 1 pack of 150 gems + bits, and while I received them fine, once I purchased ONE mystery box pack (the most expensive is only 100 gems), ALL of the gems I had disappeared from my account. Including the gems I had earned just from playing the game! Overall I lost about 70 gems to this glitch. When I contacted support, they said there is no way for them to fix it, and I will need to contact Apple for a refund. (I think we all know how well that’s going to go.) So while it’s cute, and I WANT to support and like this app, just be wary!