Contact Identity V Support
Published by NetEase Games on 2024-01-04 About: Identity V: 1 vs 4 Asymmetrical Horror Mobile Game
Fear Always Springs from the
Unknown.
Game Introduction:
Join the Thrilling Party! Welcome to Identity V,
the first asymmetrical horror mobile game developed by NetEase.
How to Contact Identity V Customer Service/Support
Listed below are our top recommendations on how to get in contact with Identity V. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact Identity V. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
100% Contact Match
Developer: NetEase Games
E-Mail: [email protected]
Website: Visit Identity V Website
80% Contact Match
Developer: LucaLuca92042103
E-Mail: [email protected]
Website: Visit LucaLuca92042103 Website
Reported Issues: 17 Comments
By weeowwo
3 weeks agoHello, two days ago I opened identity v, but my account didn't open. I tried many ways to log in again but nothing worked. My nickname: weeowwo ID: 20716058 The last time I was successfully able to log into my account was three days ago. Please help me get my account back :(
By Валерия
1 month agoHello, I have an important request for you. Before today's update, I had accumulated about 140 pyramids for Aesop's costume. After the update, there were exactly 100 left, and I didn't spend anything! I really need them to get a suit for an Embalmer. I ask you to deal with this issue and make compensation in the form of lost pyramids.
By Devid
2 months agoHello I need help please. I lost my account. I wanted to log on my new phone but something went so wrong and now I can't open game at my old phone (where was original account) My name was Mistykristo Na-Eu I have scrinshots and video from my account, I have my ID number and think I remember my lvl was 37 or sms I playing since 2021 if I remember correct.
By Senpaio2
3 months agoHello, my account was stolen and was renamed, its ID was 4018632 and originally the nickname was Senpaio2, after which I did not log into the game for a long time, after which I decided to return and could not log into my main account because it was stolen. I really ask you to do everything possible so that I can get it back for myself, I have deposited a decent amount on this account
By usami
3 months agoI purchased $30 worth of in-game echoes and an additional $10 worth of echoes, both through the top-up center to receive extra echoes. However, I did not receive the expected additional 608 echoes for my $30 order, despite getting the 202 bonus for that specific order. Additionally, while I received the 69 echoes from my $10 order, the extra 207 echoes were missing. I kindly request your prompt attention to address and resolve this issue. Server: NA and EU User ID: 19466424 Transaction Date: 1/6/2024 How you can help: give me my extra echoes back pls
By tasha
4 months agohello! I have lost access to my account, please help me. NA-EU ID: 18344860 name: omoesuro rank: 12 in December last year, I quit the game and did not go there again, now I decided to go back to the game, but when my old account went in, it disappeared. I don't remember my email or password, but I only know the data I wrote above. please help me solve this problem!
By Hell no
5 months agoHello, there was a problem with entering the game, for the fifth day I have not been able to enter, it writes that there is no connection.
By Иван
7 months agoКогда я хочу побежать это происходит с задержкой помогите что делать? 😭😭😭😭
By RedKiwi
7 months agoHello, I have a problem with logging into my account, the game "identity v" offers to replay the game, start over, enter a new nickname, although I already have an old account in which I play every day. My nickname was "\_Wei_Ying", and id: "19254820", Server: NA-EU, Console: PC
By Manyam
7 months agoHello, I have a problem with logging into my account, the game "identity v" offers to replay the game, start over, enter a new nickname, although I already have an old account in which I play every day, and it's strange that this happened, because that I tried to reinstall the game today, I go to the game menu in my account through "Google Play", I click on the game screen menu, and the game prompts me to replay everything. Sorry, I don’t know if I explained clearly or not, but I would really like to get my account back, well, I can also say in advance that my nickname was "RampoЧokoпaй", and id: "18529575"
By pauline
10 months agoyour game will not launch as soon as it finishes downloading, it can run any other game except this one which is ridiculous. i can't transfer my android/pc account to my mobile which also doesn't make sense, my android/pc account goes by the same email as my google account. and when i tried to transfer or login, it did not save any data from my pc, instead it reset it on just mobile. i can login just fine on my friend's computer. fix this, it's ridiculous how this is still broken when all of these updates have been pumped out. care more about the lore and character's rather than how broken your game is.
By alice|crystals
10 months agoHi! I've been having problems trying to get into my Google account for Identity V. Username: Beetoes ID: 14902448 Server: NA-EU Console: PC Whenever I try to log into Identity V, I get an error message from Google sayings "Couldn't sign you in." It further says "This browser or app may not be secure. Try using a different browser. If you're already using a supported browser, you can refresh your screen and try again to sign in." I've tried many times to uninstall Google Chrome and Identity V to see if I can fix it but nothing is working. I've also tried to sign out using the button on the homepage of Identity V to sign out any other accounts that may be open but still won't let me log in. If you could please tell me if it is something to do with Googles authentication or if your team could help me get into my account I would really appreciate it! Thank you!
By pasha
10 months agoi decided to transfer my acc from android to iOS and my account was reset, help me get it back, my id in identity V is 18338280, and I can provide receipts for the purchase of seals (in-game currency) below.
By Svetlana
10 months agoI don't have a "Room picture" button, I don't know where to find it(((
By Audrey_Keeler
Decent but a couple of things...
This game is fun when you get started, it’s got a great style and story at the beginning. I really do LOVE the design of this game, it is absolutely gorgeous to play with. However, once the multiplayer gameplay begins the game transforms into a gacha cash grab... Not to say that gacha games are bad, but in this game it takes weeks to save up for new survivors and hunters to play as. Basically, you should expect to spend your money if you want to play seriously. As for the camping complaints, I disagree. If the hunters were made to be weak the game wouldn’t be fun, and some of you are just complaining because you made ONE mistake. Get over it. Also, this is a minor complaint but if you want to play as a survivor you have to talk to people. You don’t have to do this, but it helps to play the game when you have a team of people that know how each character works.. and for me I was kind of scared to reach out. So, just a minor thing but all in all you can play survivor solo. Overall 3/5, great design but wayyy over priced. I think for the quality of the multiplayer, it’s not worth the money but that’s just my opinion. I don’t think it’s one of the “best” games in the App Store, there are cheaper renditions of it that don’t require spending.. Just download Roblox and play Flee the Facility on Roblox if you want the same gameplay with no spending. That’s my review -peace out homies.
By leillen
you only get good things with money
I’ve played this game since april, complete and absolutely addicted to it. let me tell you. unless you’re willing to throw at least $150 into essences, you’re not getting anything good if you’ve drawn the short end of the straw on pull luck. 60 pulls is the pity pull for an A tier skin, no guaranteed S tier skin, but it costs 96 inspirations for one pull, whereas 100 inspirations is equal to about one US dollar, and it’s hard to earn inspirations in game. you can imagine how pricy it gets from there. also, this team does not reward their players for playing. in the past with bugs, players have been PUNISHED and put IN DEBT by this game. rewards were sent out on accident by the team to a random amount of players, including echos. if you’re unfamiliar with how this game works, the echos are what you buy with money to then convert to inspirations. the players who already spent their echos were put in the negatives and unable to play the game until they paid off their debt that was wrongfully given to them. it costs so much just to do anything in this game. the matching system is horrible too. you can be a hound and match with high tier elks in quick match, or a hound and match with high tier hunters. you’re hardly ever given a boost in this game. so if you’re gonna be dedicated to this, don’t expect fair treatment from the developers. you’re just adding to their growing money pool.
By ĆORPSE
Very nice game BUT..
I have problem that like the CAMPER I don’t understand why do they always camp the chair and it impossible to get untie out of the balloon because the chair is ALMOST EVERYWHERE I have the idea that when the hunter is near the rocket chair is should stop the timer and if they are far about 3 inches away it should make the timer go on. And how the character cost so expensive and you should make the login path clues for 30 so like we have enough for character and more! I notice something that the player all over the world doesn’t really have the anime skin or limit skin u should have a event that happen once a year that last for like 3 weeks and where u can earn points from play match anything and u can buy the limit skin or anime skin with the points ( quick match : 40 points ) ( duo hunter : 100 points ) and etc. and I notice about the ping it was really bad for me and when I try running away from the hunter it kept walking and walking back and when I try to stop walking it keep walking in place so please fix this bug 😕 Another thing is about the HUNTER it too overpower! For example about Jack the Ripper his skill is overpower because he can go invisible and could do the fog thing. And u should change the survivor character skill to have 2 abilities like the priests when she open the chest it doesn’t let her change the things so I really think u should make every character have 2 abilities!
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