Contact HSBC HK Business Express Support
Company Name: The Hongkong and Shanghai Banking Corporation Ltd.
About: No matter where you are amongst your busy schedule, staying on top of your
business finances is crucial to your success. Introducing the new HSBC HK
Business Express mobile app, another magnificent tool co-created by HSBC and our
customers.
HSBC HK Business Express Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
Verified email ✔✔
E-Mail: [email protected]
Website: 🌍 Visit HSBC HK Business Express Website
Privacy Policy: https://www.business.hsbc.com.hk/en-gb/regulations/privacy-and-security
Developer: The Hongkong and Shanghai Banking Corporation Ltd
3 Most reported problems 😔💔
App does not work
by NBlobel
Since updating to iOS 16.1.2 (20B110), the App no longer works. Error, no internet. Deleting and reinstalling makes no difference.
Hsbc HK Bus App - 6 months of problems Dec 202
by Mir_US
Hsbc HK Bus App - 6 months of problems (Dec 2020)
I have been using the Hsbc app for 3+ years and it was ok (pretty basic and clunky but let me use mobile security key to approve view transactions etc)
Unfortunately when I upgraded ly iPhone last Dec 2020 the business app was not able to transfer to my new iphone.
The problem was (apparently) that the Hsbc business app requires a physical security token to activate new iphone and won’t accept the passcodes from old business app (even though that app still works and lets you log on so SC word by HSBC security systems)
6 months later with multiple calls to Hsbc HK, visits to bank, emails I still can’t get the app transfer to work on my new iPhone and still have to go back to my old iPhone to log on to my accounts
This is pretty odd as the HSBC Hk retail app transfer took 5 mins (very easy), put in old mobile app code / put in new mobile app code voila (done)
Moral of this story don’t use the HSBC HK bus app unless you have and keep your old physical token or you will never be able to upgrade your iPhone
App updates
by Needbetterprogrammers
Forced app updates with no warning is disruptive and inconvenient, especially with large updates. Maybe give one or two login cycles to update, and allow instant access for important or time critical transactions?
Have a Problem with HSBC HK Business Express? Report Issue
Why should I report an Issue with HSBC HK Business Express?
- Pulling issues faced by users like you is a good way to draw attention of HSBC HK Business Express to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a HSBC HK Business Express customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using HSBC HK Business Express.
