Contact Jabra Sound Support

I read all the reviews about this product and was blown away. When I received it the sound was amazing and couldn’t compare to any other product in terms of clarity of sound and bass. 2 months after purchase I noticed that the left earpod stopped working and did a number of resets then exchanged it for another pair. After receiving my replacement pods, couldn’t be happier with the sound once again. Again about 2 months after receiving the replacement, the left earpod stops working. Did all the resets as I Googled all the various options including holding the buttons as well as charging the case with the flap open and removing the pods. Worked for just a few minutes then the left pod died again but for some strange reason, the hear through button still works. For the price I paid for these pods, was really expecting a much much better experience but reached the point now where I’m going to return again. Sorry Jabra, your App works just fine but the actual product and reliability of it it terrible. Horrible in fact.

After I sold the Jabra Elite 85h because of buggy performance on iPhone when connected to two devices (dropouts etc.), I just wanted to give a second chance to Jabra when I looked for a new headset for work. This morning I unboxed the Jabra Evolve2 65 MS headset, connected it to my PC, updated firmware through Jabra Direct and voila, everything worked flawlessly. Then I wanted to connect it to my iPhone 11 Pro Max running on latest iOS 14.6. The headphones paired and everything worked (music, calls, MS Teams…) EXCEPT your very own Sound+ App that cannot recognize your very own Jabra Evolve2 65 that shows up regularly on the list of my phone’s Bluetooth devices. SHAME, SHAME, SHAME! In your answers to other users encountering the same issue you advise to turn off, restart etc. and YES, there is a workaround to make the headphones appear for a limited time, until iOS kicks the Sound+ app out of the memory. Then, when you re-enter the app it’s the same story all over again. Ridiculous!

The Elite 65t earbuds worked fine prior to the latest, October 2019, update. To be honest, my phone's battery is suffering the most due to the latest updates, which I have mentioned above. The left earbud had a horrible time syncing with the update but now it works. However, my iPhone battery is draining so rapidly that I deleted the Jabra Sound+ app just to have enough battery life to make it through the day. But get this, this happens even when the earbuds are not being used!!! Prior to the update, my phone's battery would drop to 78% every day!!! Since the update was installed, my phone's battery drops to 39% by 5:00PM; this NEVER happened, as stated above, before the update was installed. I will now try to re-download the app. I hope this corrects the problem. Regarding sound: I wish they had more depth: the treble levels are stronger than the bass levels. Therefore, melodic music and classical music have strong highs but the depth of the bass, when EQ'ed, becomes a muffled distorted addition to the track. Overall, I enjoy the product but I truly miss the Klipsch and Bose sound I enjoyed when my phone accepted headphones; now I can only use Bluetooth headphones with my new iPhone.