Contact Dazzly Support

This app has been so glitchy since I canceled my subscription and decided to watch the ads to color pictures. Have to watch 3-4 ads for one picture. It randomly freezes. It also randomly crashes. I have attempted to contact customer support multiple times. They never reply. So I finally messaged through Facebook. They read my message but yet again did not reply. I asked why they read the message and didn’t reply and that finally got them to reply. This is what they said “ Hi. We’re working on the replies through the app and you should get one as soon as possible. We’re going through some unintended troubles with the ads. We’re working on fixing it. We’ll come back to you as soon as we can. Thanks for your patience. The Dazzly team.” I thought, yay they replied, so I asked approximately how long I should wait for a reply in the app. Yet again, they read the message but did not reply. Every message has been me detailing problems and asking for them to be fix. So my point is, the customer support for this app is absolutely horrible to the point where I’m not going to use the app anymore. I just wanted to let people know if you try to contact them for anything, odds are you won’t ever get a reply.

As a game in general the concept isn’t too unique. Coloring games have been done to death, but this one’s mechanics definitely make it unique. Quite realistic gems, nice sparkles, the sparkly dragging make it stand out quite a bit from the last gem-coloring game I’ve played. However, the ratio of premium:free drawings is absolutely ridiculous. The game is mostly premium drawings that you can only unlock by paying a frankly outrageous subscription fee— and if we’re already unlocking even the free drawings by watching ads upon ads, what’s the point? The developers are getting money anyway by forcing users to watch an ad every time they want to color. Putting more than half of the drawings as premium-only without another way to get them is just plain greed. The game’s mechanics are good, and the game is fun for anyone who likes shiny things and colouring. But if you plan on playing this for a while.. Well, you can’t. There’s too few free drawings— Unless you break out your wallet— and, frankly, I’ve seen colouring games with many, many more options that are completely free. I’d go to those instead, until the developers of this one gain some sense and make some way for people to unlock the premium ones without having to pay an exorbitant amount of money.

This is a cute coloring app with a shiny twist. I like the designs and the fact that multiple shapes of gems are used in each picture. Another app I played that was similar required the user to choose what shape gem they wanted and every time they wanted a different shape gem they had to watch an ad for it. Even if they already watched the ad for that gem five times, it doesn’t matter if you wanted a new shape you had to watch an ad. It’s nice you don’t have to do that on this and it appears they’ve actually put some thought into the designs to make them look good. However, it’s massively annoying, so much so that I don’t want to play because of it, when every time I start a new image I’m forced to zoom in and showed a tutorial of how to play. I’m not stupid and I don’t like it when game designers treat me like I’m stupid. I don’t like the “magic gem” feature because I want to fill in the gems myself. I don’t want it auto-done for me. That’s not fun. Make it an option I can turn on and off. And stop showing me how to choose a new gem or play the game in any way after I’ve completed the tutorial. I hate when games do stuff like that.