Connect IQ app not working? crashes or has problems?

Connect IQ Status

Last Updated on 2024-09-10 by Garmin

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27 User reports:
App has problems

User reports 27

⚠️ Most reported problems ⚠️

Not working

44.4%

37.0%

Crashes

14.8%

Connection

3.7%

problems reported in the last 24 hours

24 hour clock ⏰

Summary of Connect IQ Problems 😠👌🔥

- Not as many apps as other smart watches

- Some users experienced difficulty connecting the app to their device after updating the app

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Common Connect IQ Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Connect IQ app on iOS and Android devices. Solve all Connect IQ app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Connect IQ iPhone Issues and Solutions

Connect IQ iOS app crashes, not working, errors
Connect IQ iOS app network issues
Connect IQ on iOS has black/white screen

Connect IQ Android App Issues and Solutions

Connect IQ has errors/crashing/not working
Connect IQ server network connectivity issues
Connect IQ has black screen

Connect IQ iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Connect IQ app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Connect IQ app crashes or not working on Iphone (iOS):

Close and restart the Connect IQ app on iPhone
Update Connect IQ app to the Latest Version for iOS
Uninstall and reinstall Connect IQ iPhone app
Update your iPhone to the latest iOS version

Fix Connect IQ on iPhone unable to connect to server/internet connection issues::

To resolve Connect IQ network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Connect IQ black/white screen (blank screen) on iPhone:

Follow the Connect IQ iOS app troubleshooting guide Here →

Connect IQ Android App Issues and Solutions

Fix Connect IQ not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Connect IQ app issues:

Force Stop the Connect IQ App
1. On android, goto "Settings" » click Connect IQ app. » click "Force Stop".

Update Connect IQ to the latest version on PlayStore

Clear Connect IQ App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Connect IQ app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Connect IQ.

Fix Connect IQ unable to contact server/ Connect IQ internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Connect IQ » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Connect IQ » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Connect IQ on android.

Solve Connect IQ black/white screens issue on Android:

Follow the Connect IQ android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Garmin, developers of Connect IQ.

About this app

Add weather, games, compatible music services, new workout metrics, and choose from thousands of watch faces, or even create your own. Connect IQ lets you easily browse content to personalize your Garmin device. Your device with your content — all in one place.